topic Re: Ended service in Get Support

Ended service

Shezabaloat — Wed, 05 Jan 2022 11:17:27 GMT

Hey, today I switched over from PM to another carrier. My last auto payment was yesterday. What steps must I take to completely end my service?

Re: Ended service

RobertQc — Thu, 13 Dec 2018 01:46:25 GMT

@Shezabaloat wrote:
Hey, today I switched over from PM to another carrier. My last auto payment was yesterday. What steps must I take to completely end my service?

@ShezabaloatMake sure to delete your credit card from auto payment section

Because this is a prepaid service all that is required is to stop paying (or when the port out is complete). There is no need to cancel anything. As long as you do not have Auto-Pay enabled and do not manually make a payment for 90 days it will be removed, the account is PERMANENTLY DEACTIVATED, Deleted, SIM DEAD, ALL Add-Ons, Positive Balances, PM # Forfeited.

Re: Ended service

ShawnC13 — Wed, 12 Dec 2018 21:43:33 GMT

@Shezabaloat wrote:
Hey, today I switched over from PM to another carrier. My last auto payment was yesterday. What steps must I take to completely end my service?

You paid yesterday and transfered out today? You will be out that payment amount without refund. Should have tried to port out yesterday

Re: Ended service

MoreYummy — Wed, 12 Dec 2018 23:54:10 GMT

You simple disable your auto renew, such as delete your credit card.

Re: Ended service

Shezabaloat — Thu, 13 Dec 2018 00:34:41 GMT

I can't end my auto renew because I am unable to log into my account.

Re: Ended service

RobertQc — Thu, 13 Dec 2018 00:47:47 GMT

@Shezabaloat wrote:
I can't end my auto renew because I am unable to log into my account.

@ShezabaloatIt is an extremely likely case auto-pay has been cancelled with your account being taken away (to you its deleted, but to PM it still exists in some form or another, you just cant access it, or whatever is left of it) due to having the number porting process completed.

It is rare, but can happen where your auto-pay method will be charged again because you did not remove it before porting the number (but should not) if in that case in 30 or 90 days (whenever the renewal process happens), contact the mods using this community account and they fix it for you, but there is no way now of knowing till your next regularly scheduled renewal date.

Re: Ended service

Shezabaloat — Thu, 13 Dec 2018 01:33:16 GMT

Alright, if that's the case, I'll just wait a month and see how it goes. Thanks for the help!

Re: Ended service

Crusherfied — Thu, 13 Dec 2018 02:52:44 GMT

If you had pre pay set up through a credit card, you can the contact card issuer and tell them what happened. They can likely stop any further payments, maybe even reverse the last one. Credit card companies hold tons of power. I had a travel company refuse to issue me a refund of thousands of dollars when our trip got cancelled unexpectedly, they simply said it wasn't their policy. I called my credit card company and they reversed the charges, the travel company was out of luck!!!