topic Re: Hey in Get Support

Hey

Jim1992 — Wed, 05 Jan 2022 11:17:27 GMT

Re: Hey

Jim1992 — Tue, 06 Aug 2019 10:36:24 GMT

I need help to I put money in my plan was do aug 06 and I put it last night so I lost my money now 😟

Re: Hey

ChuckYeah — Tue, 06 Aug 2019 11:36:41 GMT

When you go into payment -- Transaction History does it show your payment there, or anything that might indicate something happened. Did you pay by credit card? Does the transaction show on your statement?

If not, I'd message the moderators.

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns. If something like this is possible after the update, they may be busy.

@Jim1992 wrote:
I need help to I put money in my plan was do aug 06 and I put it last night so I lost my money now 😟

Re: Hey

Triguy — Tue, 06 Aug 2019 13:30:22 GMT

You could buy a voucher and call 611 to make a payment.

Re: Hey

geopublic — Tue, 06 Aug 2019 13:58:36 GMT

@Jim1992 wrote:
I need help to I put money in my plan was do aug 06 and I put it last night so I lost my money now 😟

@Jim1992 No, your money is not lost. Dial 611 from your phone and it should report the amount you added in your account balance. If it does then you need to access you account via selfserve and hit the reactivate button.