topic Re: 25$ referral never received in Get Support

25$ referral never received

Guylune — Wed, 05 Jan 2022 11:16:36 GMT

Hi,

I referred a friend last September, during the 25$ referral deal. I just got billed this Monday (3 month plan) and the 25$ reward does not show up anywhere, not on my bill, nor on my rewards tab either.

She did it ONLINE, I got the 1$ a month reward and she also did it in September 6th, so yes, before the deal ended.

As I mentionned it, I get the 1$ reward a month, just didn't get the 25$.

Who can help me ?

Thanks,
Guylaine

Re: 25$ referral never received

RobertQc — Tue, 11 Dec 2018 13:24:21 GMT

@Guylune wrote:
Hi,
I referred a friend last September, during the 25$ referral deal. I just got billed this Monday (3 month plan) and the 25$ reward does not show up anywhere, not on my bill, nor on my rewards tab either.

She did it ONLINE, I got the 1$ a month reward and she also did it in September 6th, so yes, before the deal ended.

As I mentionned it, I get the 1$ reward a month, just didn't get the 25$.

Who can help me ?

Thanks,
Guylaine

@GuyluneCheck her account history, did she get $10 or $25? At least we know since you get the $1 that the process was at least partially completed properly and it is currently active. What day in september did you activate her plan? That offer was valid from Aug 23 to Sept 13.

I am not sure what you mean by checked your bill, there are no "bills" here, invoices are special request. Can you check your billing transaction account history (it only goes back 6 months) and send a screen shot please?

Re: 25$ referral never received

Guylune — Tue, 11 Dec 2018 13:28:07 GMT

@RobertQc

By bill, I meant payment history.

She did it on September 6th.

Re: 25$ referral never received

RobertQc — Tue, 11 Dec 2018 13:29:07 GMT

@Guylune wrote:
@RobertQc
By bill, I meant payment history.

She did it on September 6th.

@GuyluneScreenshots of history please (remove personal details from other parts of self serve)

Re: 25$ referral never received

Carld123 — Tue, 11 Dec 2018 13:32:18 GMT

@Guylune

And to be clear..online at home..not online instore?

Re: 25$ referral never received

stonechucker — Tue, 11 Dec 2018 13:38:50 GMT

To get the information in September, you'll need to include the last 6 months of data in your search, as it's been more than 90-days now since Sept 6th.

Re: 25$ referral never received

Guylune — Tue, 11 Dec 2018 13:39:11 GMT

@RobertQc

Here it is...

Re: 25$ referral never received

RobertQc — Tue, 11 Dec 2018 13:40:57 GMT

@Guylune wrote:
@RobertQc
Here it is...

@GuylunePlease go back further. That only shows a couple days ago, we need to see the credit from months ago when your friend signed up

Re: 25$ referral never received

stonechucker — Tue, 11 Dec 2018 13:43:08 GMT

@Guylune, your previous renewal was on or around Sept 10th, so if it was applied, it will be in older history.

Re: 25$ referral never received

Guylune — Tue, 11 Dec 2018 13:45:22 GMT

@RobertQc

here's the rest...

Re: 25$ referral never received

Guylune — Tue, 11 Dec 2018 13:46:32 GMT

@stonechucker

It's not... 😕

Re: 25$ referral never received

RobertQc — Tue, 11 Dec 2018 13:48:28 GMT

@Guylune wrote:
@RobertQc
here's the rest...

@GuyluneYou're right. It's missing. Are you sure she activated at home online? Or in store online? Can you check her accont to see if she got $10 or $25?

Re: 25$ referral never received

Guylune — Tue, 11 Dec 2018 13:47:53 GMT

@RobertQc

online at home

Re: 25$ referral never received

RobertQc — Tue, 11 Dec 2018 13:49:41 GMT

@Guylune wrote:
@RobertQc

online at home

@GuyluneCheck her account to see if she got $10 or $25 sign up bonus. She would have got one or the other. Normally she gets $10, you get $0 (except for $1 per 30 days)

If she got the $25, there was a glitch only on your side and the moderator team will be able to credit your account where it is due.

If she got $10 and she activated her self at home the proper promotion was not applied, and the moderator team will be able to fix that as wel for both of you.

Re: 25$ referral never received

stonechucker — Tue, 11 Dec 2018 13:50:04 GMT

@Guylune, I don't see the $25 credit - it would have been between the June and Sept 11 dates.

Now you'll need to confirm your friend activated ONLINE, and not INSTORE. A number of locations refuse to sell a sim card alone and force in-store activations.

Re: 25$ referral never received

Guylune — Tue, 11 Dec 2018 13:52:43 GMT

@RobertQc

I referred her, I don't have access to her account. I've asked her, but she said she didn't get anything.

Re: 25$ referral never received

Guylune — Tue, 11 Dec 2018 13:55:58 GMT

@Carld123

Online, at home. No store. Home.

Re: 25$ referral never received

stonechucker — Tue, 11 Dec 2018 14:01:02 GMT

@Guylune, she would have gotten $10 if she activated in store as that's the 'normal' friend referral reward. Online, she would have received $25.

Is your friend's cellular number listed on your reward's screen (you'll need to click the triangle symbol to see all your referrals).

If it's not there, your friend didn't refer you, but maybe someone else did?

Re: 25$ referral never received

RobertQc — Tue, 11 Dec 2018 14:06:47 GMT

@Guylune wrote:
@RobertQc

I referred her, I don't have access to her account. I've asked her, but she said she didn't get anything.

@GuyluneCheck one more thing please.

Log into self serve

Click "my rewards"

Click the little arrow --> "Total rewards earned"

Look down at Refer a friend, do you see her number there?

Re: 25$ referral never received

Guylune — Tue, 11 Dec 2018 14:13:32 GMT

@stonechucker

No need to mention "in store" anymore, as I cleared that out.

Her number is listed in my account.