topic Ported number problem in Get Support

Ported number problem

hung53 — Tue, 04 Jan 2022 17:44:34 GMT

I just ported my phone number from fido TO Public Mobile. It said successfuly ported. And then I relogged in my PM account, on the top right it shows the right ported phone number. But i'm not able to make calls/text. It have been 24hours now that my phone is ported...but still doesn't work. So what is the problem?

Re: Ported number problem

chukdefatey — Fri, 27 Feb 2015 16:15:07 GMT

Have you powered off the phone and removed the battery for a few minutes?

Re: Ported number problem

DK — Fri, 27 Feb 2015 16:26:54 GMT

You might have to call in and get them to do it as that's what I had to do as the self serve function wasn't self serving so to speak.

Re: Ported number problem

chukdefatey — Fri, 27 Feb 2015 16:40:50 GMT

I have Ported several numbers through one PM self serve site and didn't have any issues what so ever.

Oh did I Menton PM has an amazing self serve site compare to outside competition

Re: Ported number problem

hung53 — Fri, 27 Feb 2015 17:07:36 GMT

Its an iphone. I did took out the sim, power off. And reboot... But still no chance. Is there any solution? Help help urgent SOS! Hahaa

Re: Ported number problem

chukdefatey — Fri, 27 Feb 2015 17:52:36 GMT

If you are a customer from before Jan-27-2015 then call Public Mobile but make sure you don't make the call from your Public Mobile Sim card.

Re: Ported number problem

Martin — Fri, 27 Feb 2015 18:14:35 GMT

If your phone doesn't work, call PM at 1-855-4PUBLIC.

Cheers.

Re: Ported number problem

hung53 — Fri, 27 Feb 2015 19:23:25 GMT

I seem to cannot reach them... Usually how long it take to port the number?

Re: Ported number problem

Griff — Fri, 27 Feb 2015 19:29:19 GMT

On most carriers porting from wireless to wireless it is a 2.5-3 hour wait time for port-in.

Generally what happens is incoming calls/text go to your Fido device/sim card, but outgoing calls/texts must be made from your Public Mobile device/sim card. If you have the Public Mobile sim card in a phone that you have verified will work on the network try power cycling the device every so often and attempting to call the number, if you're able to receive incoming calls on the Public line the port-in is likely complete.

Re: Ported number problem

hung53 — Fri, 27 Feb 2015 20:15:17 GMT

But is there a technical assistance I can reach?

Re: Ported number problem

benwarez — Fri, 27 Feb 2015 20:20:11 GMT

If your iphone is unlocked, plug it to your pc and restore it using itunes, don't forget to back up your stuff before doing that

Re: Ported number problem

Griff — Fri, 27 Feb 2015 20:32:17 GMT

@hung53

If you're a legacy customer (Joined prior to January 27th, you can reach a live agent via *611 or 1-855-4PUBLIC)

Otherwise you can contact them via email here

If the issue is with the port in they should be able to help you out.

Re: Ported number problem

benwarez — Fri, 27 Feb 2015 20:52:45 GMT

30 minuts minimum to 2:30 hours maximum