topic Re: Add ons in Get Support

Add ons

ecowen — Wed, 05 Jan 2022 11:16:29 GMT

I purchased a 500 minutes Add on. Where can I find a reference to it on my self help page?

Re: Add ons

ChuckYeah — Sun, 04 Aug 2019 20:33:40 GMT

It should show on the overview page. If it's not there, you may have only completed one of the two steps.

Re: Add ons

computergeek541 — Sun, 04 Aug 2019 20:34:06 GMT

@ecowen wrote:
I purchased a 500 minutes Add on. Where can I find a reference to it on my self help page?

When you log into your self serve account the 500 minutes should be displayed on the first page after logging in under the Data and Add-ons section. If it does not, and the funds are still in your account balance, you will need to still make the purchase.

Public Mobile's self serve system does not allow customers to purchase an add-on if the funds aren't already in the balances. In those cases, the seemingly logical purchase steps would do nothing more than perform an account top up.

Re: Add ons

ChuckYeah — Sun, 04 Aug 2019 20:40:18 GMT

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974/highlight/true#M22572

Via the pmguide by @srlawren

Re: Add ons

ecowen — Sun, 04 Aug 2019 21:01:03 GMT

That's exactly what happened. Thank youl