topic Re: Porting number from rogers in Get Support

Porting number from rogers

anar — Wed, 05 Jan 2022 11:16:27 GMT

Around 6 hours ago I ported my number from rogers. I'm able to make outgoing calls (some local numbers say there long distance) but when anyone tries to call me it goes straight to voicemail. Data works. Any suggestions? Thanks 🙂

Re: Porting number from rogers

GR — Sun, 04 Aug 2019 19:51:40 GMT

Your port might be stuck, they say it can take up to 24 hours but you can message the moderator_team for help incase it's stuck. The waiting time could be up to 48 hours to get a reply

Re: Porting number from rogers

Himanshu1 — Sun, 04 Aug 2019 19:55:22 GMT

I was reading online (https://talkroute.com/how-long-does-it-take-to-transfer-my-number-to-a-new-provider/) that it can take a few days before the porting is successful. It could be the transition phase which is causing the issue

I would recommend waiting for some time

Re: Porting number from rogers

mimmo — Sun, 04 Aug 2019 19:58:32 GMT

Cell phone ports should not take more than 2 hours. I suggest installing your old sim, that should still work.

Also message moderator_team with your Roger's account number and name on account, most likely you have a stick port. If you have a spare phone use both Sims

Re: Porting number from rogers

popping — Sun, 04 Aug 2019 19:58:48 GMT

@anar

If you have not send a private message to moderator for help, send one now as moderator wait time is upto 2 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

While you are waiting for moderator, if you Rogers SIM card is still working, continue to use it until it stops working. Then, switch to using your PM SIM card.

FYI:

Number porting is a 2 stage process:
Stage 1. PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should send a private message to moderator to investigate. Moderator wait time is 2 - 3 days.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider.

Re: Porting number from rogers

ecowen — Sun, 04 Aug 2019 20:11:55 GMT

Just message a moderator and they'll deal with it. Might take a couple of days but they will clear it up for you. This seems to be a common problem and it always gets fixed.