https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-has-changed/m-p/304636#M245829 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/67673">@Galina52</a>, what is your current plan, and what has it changed to?&nbsp; Can you post a copy of this notice you've received? (Hide any personal info)</P><P>&nbsp;</P><P>Unless you, or someone who has access to your self-serve account, a plan change must be notified to you 30-days in advance by the terms of service.&nbsp; As Public Mobile is prepaid, it would most likely be sent via text message, as there are no printed bills, and email communications&nbsp;are rare for anything other than sign up and community notifications.</P> Mon, 10 Dec 2018 20:23:10 GMT stonechucker 2018-12-10T20:23:10Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-has-changed/m-p/304622#M245828 <P>I got a message that my plan has changed , though I did not make any changes. I would like to know what has changed.&nbsp;</P> Wed, 05 Jan 2022 11:16:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-has-changed/m-p/304622#M245828 Galina52 2022-01-05T11:16:26Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-has-changed/m-p/304636#M245829 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/67673">@Galina52</a>, what is your current plan, and what has it changed to?&nbsp; Can you post a copy of this notice you've received? (Hide any personal info)</P><P>&nbsp;</P><P>Unless you, or someone who has access to your self-serve account, a plan change must be notified to you 30-days in advance by the terms of service.&nbsp; As Public Mobile is prepaid, it would most likely be sent via text message, as there are no printed bills, and email communications&nbsp;are rare for anything other than sign up and community notifications.</P> Mon, 10 Dec 2018 20:23:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-has-changed/m-p/304636#M245829 stonechucker 2018-12-10T20:23:10Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-has-changed/m-p/304645#M245830 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/67673">@Galina52</a>, login to your self serve account and check to see what plan is currently active in the account.&nbsp; Customers have the option to future date plan changes.&nbsp; Is it possible that a future dated plan change was entered but forgotten?</P> Mon, 10 Dec 2018 20:31:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-plan-has-changed/m-p/304645#M245830 will13am 2018-12-10T20:31:06Z