topic Re: Plan Renewal in Get Support

Plan Renewal

Monty1 — Wed, 05 Jan 2022 11:16:21 GMT

Just paid for my phone plan and my account says active but phone still isn’t working ?

Re: Plan Renewal

ShawnC13 — Mon, 10 Dec 2018 19:10:11 GMT

@Monty1 wrote:
Just paid for my phone plan and my account says active but phone still isn’t working ?

You can try the Lost/Stolen Phone trick. IF you login to your self serve and report your phone lost (this deactivates your SIM) and wait 5 minutes and report it found (reactivates the SIM) it should give your SIM and Plan an KICK and hopefully get it running again. If that doesn't work you can

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Re: Plan Renewal

srlawren — Mon, 10 Dec 2018 19:10:13 GMT

@Monty1 was your phone working previously and then got suspended due to non-payment? Have you tried rebooting your phone? Sometimes that's necessary. If that doesn't resolve it, you may need to try the lost/found trick and/or the $1 top-up trick, noted here: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552/highlight/true#M20518

Re: Plan Renewal

Monty1 — Mon, 10 Dec 2018 19:13:48 GMT

Yes it go suspended because I topped it up 5 days later then date I was suppose to