topic Re: Credit Card wont accept in Get Support

Credit Card wont accept

tonyth — Wed, 05 Jan 2022 11:16:12 GMT

Hello I have been trying to pay with my credit card but it keeps declining. I had autopay setup but my CC expired a month ago but now have a new card. I have tried entering my information as accurate as possible nothing works. I have tried over 10 times manually.

Re: Credit Card wont accept

Anonymous — Mon, 10 Dec 2018 05:05:34 GMT

@tonyth wrote:
Hello I have been trying to pay with my credit card but it keeps declining. I had autopay setup but my CC expired a month ago but now have a new card. I have tried entering my information as accurate as possible nothing works. I have tried over 10 times manually.

10 times could become a problem. The system might think you're trying to hack a credit card.

Make sure the address you're putting in matches your credit card billing address exactly. Don't use the unit # field. Put any unit # in the street address. Possibly don't have the space in the postal code or drop the last digit.

@tonyth Edit: Sorry. And remove your old credit card entirely and restart from scratch.

Re: Credit Card wont accept

tonyth — Mon, 10 Dec 2018 05:11:37 GMT

I make sure everything is correct before confirming, yes I dont use the #field, no number in address. wont even let me have a space in the postal code since it wouldnt fit 6 characters anyways.

EDIT: Yes I have removed everything, cleared cache, I entered everthing manually still doesnt work

Re: Credit Card wont accept

mimmo — Mon, 10 Dec 2018 05:11:10 GMT

@tonyth if urgent I would buy a voucher on recharge.com and top up with that. and then figure out the payment issue, the mods might be able to help you figure it out.

Re: Credit Card wont accept

Anonymous — Mon, 10 Dec 2018 05:12:55 GMT

@tonyth wrote:
I make sure everything is correct before confirming, yes I dont use the #field, no number in address. wont even let me have a space in the postal code since it wouldnt fit 6 characters anyways.

What mimmo_L said. 🙂

Re: Credit Card wont accept

tonyth — Mon, 10 Dec 2018 05:15:48 GMT

Yes it is very urgent, never thought I would have trouble entering my CC info as I have done this a million times purchasing things online. looking at recharge.com, I need $129 to pay my balance, how do I go about this on that site.

Re: Credit Card wont accept

Anonymous — Mon, 10 Dec 2018 05:18:47 GMT

They have several denominations up to $60. You can enter multiple vouchers to build up your balance.

Re: Credit Card wont accept

tonyth — Mon, 10 Dec 2018 05:43:38 GMT

Hopefully a mod can help me soon, I need a working phone by morning business hours.

Re: Credit Card wont accept

Anonymous — Mon, 10 Dec 2018 05:47:17 GMT

@tonyth wrote:
Hopefully a mod can help me soon, I need a working phone by morning business hours.

No luck with recharge?

They're done for the night. They'll be back at 9am ET.

Re: Credit Card wont accept

tonyth — Mon, 10 Dec 2018 06:00:39 GMT

Finishing it up now, hope it works

EDIT: unbelievable, bought 2 $60 vouchers needed 1 more $10 but it wont go through!!!

Re: Credit Card wont accept

Anonymous — Mon, 10 Dec 2018 06:04:18 GMT

@tonyth wrote:
Finishing it up now, hope it works

EDIT: unbelievable, bought 2 $60 vouchers needed 1 more $10 but it wont go through!!!

Won't go through in recharge or won't go through in Public Mobile?

Re: Credit Card wont accept

tonyth — Mon, 10 Dec 2018 06:06:07 GMT

recharge, it probably thinks im using a stolen CC as im buying more than 1 recharge. I checked my bank statement and it bounced back the $10 voucher than im trying to buy.

Re: Credit Card wont accept

Anonymous — Mon, 10 Dec 2018 06:08:37 GMT

@tonyth wrote:
recharge, it probably thinks im using a stolen CC as im buying more than 1 recharge. I checked my bank statement and it bounced back the $10 voucher than im trying to buy.

Try another card? Use Paypal?

Re: Credit Card wont accept

Dunkman — Mon, 10 Dec 2018 06:16:09 GMT

Or call your credit card company to talk to real person. Maybe to get the payment to go through for the $10 voucher

Re: Credit Card wont accept

tonyth — Mon, 10 Dec 2018 06:19:00 GMT

Ok tried paypal, it didnt work. Waited 10 mins later and it worked. Ok I have service again, but spent $13 extra just to pay off my balance instead of autopay -_- I'm pretty sure PM is trying to use my old security code for my CC and its not taking my new one is causing the issue.

Re: Credit Card wont accept

mimmo — Mon, 10 Dec 2018 06:52:19 GMT

@tonyth glad you got service working. curious, what do you mean you spent $13 extra?

you had 129$ owing, paid 60+60+10=130. so basically $1 extra

Re: Credit Card wont accept

tonyth — Mon, 10 Dec 2018 07:05:12 GMT

The vouchers cost $66 for $60 credit. 11 for 10, plus I used $12 from my autopay rewards

Re: Credit Card wont accept

mimmo — Mon, 10 Dec 2018 09:28:41 GMT

Ah the service fees. Just remember recharge does not charge taxes. So adding 60 at a store or online you would be charged taxes. So on 60 if you are in bc would cost 60 + 12%=7.2$

Re: Credit Card wont accept

dogma — Mon, 10 Dec 2018 14:14:36 GMT

Hey, if you're somewhere there is a Mobile Shop I have found them very helpful in sorting things out that don't work for whatever reason.

Re: Credit Card wont accept

Nathaliemunro — Thu, 17 Jan 2019 23:16:05 GMT

January 17 2019

I had the same lroblem-came on here and trued one of their suggestions...

I didnt put my appartment number in, why this worked, I have no clue bit it did!