topic Re: wrong add on in Get Support

wrong add on

scapper1 — Wed, 05 Jan 2022 11:16:07 GMT

I think I bought wrong add on can it it be changed or refunded

Re: wrong add on

ChuckYeah — Sun, 04 Aug 2019 13:49:59 GMT

As a rule, there are no refunds on prepaid accounts at PM.

You could ask by contacting a moderator.

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

Re: wrong add on

Anonymous — Sun, 04 Aug 2019 13:01:37 GMT

@scapper1 wrote:
I think I bought wrong add on can it it be changed or refunded

Which plan are you on?

Which add-on did you get?

Which add-on did you want?

Do you still see the amount you paid in your Available Funds?

Do you see the add-on lower down on your overview page?

Re: wrong add on

will13am — Sun, 04 Aug 2019 13:20:32 GMT

@scapper1, by terms and conditions there are no refunds. However, the moderators are reasonable with applying goodwill for situations like this. I suggest you purchase the add-on that you need and seek refund for the one that you purchased in error.

Re: wrong add on

scapper1 — Sun, 04 Aug 2019 14:15:11 GMT

I am on 10 dollar plan I was wanting to add on texting , so I got the us roaming-international text I see now that is only for use in the usa no plans to go there don't have passport did not see it on overview

Re: wrong add on

will13am — Sun, 04 Aug 2019 14:21:35 GMT

@scapper1 wrote:
I am on 10 dollar plan I was wanting to add on texting , so I got the us roaming-international text I see now that is only for use in the usa no plans to go there don't have passport did not see it on overview

Unfortunately there's no texting add-on. Considering getting the $15 plan which offers unlimited texting.

Re: wrong add on

scapper1 — Tue, 06 Aug 2019 13:25:21 GMT

Yah gotta get some cash and do that does it restart cycle when you change plan

Re: wrong add on

chukdefatey — Wed, 07 Aug 2019 04:40:20 GMT

@scapper1 wrote:
Yah gotta get some cash and do that does it restart cycle when you change plan

You could sechedule your plan change at your renewal time.