topic Re: Not impressed in Get Support

Not impressed

Lynn62 — Wed, 05 Jan 2022 11:15:48 GMT

I topped up and my phone NOT working

Re: Not impressed

popping — Sat, 03 Aug 2019 22:34:54 GMT

@Lynn62 wrote:
I topped up and my phone NOT working

Did you topup after your account was suspended?

If yes, did you click on the re-activate link at the of your overview page after login?

If your phone still not working after clicking the link, ~~is your account status active?~~

~~If no, send a private message to moderator for help.~~

~~If yes, try the lost/stolen phone trick to re-provision your plan features.~~

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit: Thanks for @mimmo info. The lost/stolen phone trick works for any account status as long as there is enough fund in the account.

Re: Not impressed

Jackhyf63 — Sat, 03 Aug 2019 20:52:11 GMT

@Lynn62

Sorry to hear you're having issues. Was your account still active when you did the top-up or had it expired?

Either way, it sounds like you will need the assistance of the Moderator Team.

Click here to send the moderators team a private message.

Re: Not impressed

mimmo — Sat, 03 Aug 2019 21:21:51 GMT

@popping the lost stolen trick works if the account is active or inactive. If inactive funds need to be greater than plan cost.

Re: Not impressed

popping — Sat, 03 Aug 2019 22:35:14 GMT

@mimmo wrote:
@popping the lost stolen trick works if the account is active or inactive. If inactive funds need to be greater than plan cost.

Thanks for the info. I updated my post.

Re: Not impressed

geopublic — Sun, 04 Aug 2019 00:04:44 GMT

@Lynn62 wrote:
I topped up and my phone NOT working

@Lynn62 The Public Mobile only uses the funds in your account during renewal. If you put money in your account and it is suspended then you have to manually tell it to take the money as others have mentioned.