topic Charged an extra $35 in Get Support

Charged an extra $35

kevindo27 — Wed, 05 Jan 2022 11:15:47 GMT

My phone plan is $135 for 90 days. I paid $105, and have $30 in referral rewards. I topped up my account manually because for some reason, the autopay didn’t work. The plan still says inactive, even though the account balance was $0. I contact the moderator, and apparently, they’re saying that I only paid $70 and I still have to pay an extra $35, even though the account balance says $0 as the amount due, and my credit card bill says that I paid $105. I pay $35, and it goes through, but I still can’t use my phone. I don’t know what to do at this point, I have already paid $135, even though I had a $30 reward for 90 days. Kind of disappointed...

Re: Charged an extra $35

NDesai — Fri, 07 Dec 2018 19:15:28 GMT

@kevindo27 It looks like your plan was partially renewed and that probably created billing error. Reply to the mod as they would know what happened with your renewal.

Re: Charged an extra $35

kevindo27 — Fri, 07 Dec 2018 19:18:39 GMT

I did reply to the mod, but they insisted that they were correct even though my credit card says that I paid $105, so now I still have to pay an extra $35 😕

Re: Charged an extra $35

stonechucker — Fri, 07 Dec 2018 19:23:11 GMT

Take a screenshot of your Payment Transaction (hide personal info) and we'll help explain it to you.

Re: Charged an extra $35

kevindo27 — Sat, 08 Dec 2018 22:53:26 GMT

Re: Charged an extra $35

srlawren — Sun, 09 Dec 2018 17:42:30 GMT

@kevindo27 transaction history is always a bit confusing (I broke down details here https://productioncommunity.publicmobile.ca/t5/Announcements/Public-Mobile-Website-Changes/m-p/183238/highlight/true#M11987), however, yours is particularly confusing.

it looks like you had a renewal on a previous plan on Dec 3rd and then changed plans on Dec 6th? And possibly again on Dec 7th?

Re: Charged an extra $35

Mary_M — Mon, 10 Dec 2018 14:54:51 GMT

Hey @kevindo27,

according to the screenshot you provided, you only made an initial payment of 70$. Our mod team has responded to your private message asking for account details, as we need these to access your account. Can you please verify your inbox, and provide the required info?

Kind regards,

Mary

Re: Charged an extra $35

kevindo27 — Mon, 10 Dec 2018 15:34:11 GMT

It doesn't make sense to me as to why my balance has to be $170 in order for my $135 plan to be renewed.... I have contacted the mods and waited for the reply