topic Re: Refund in Get Support

Refund

SkylerRc — Wed, 05 Jan 2022 11:15:43 GMT

I didn’t know I had autopay on so I paid my bill this morning not knowing it had already been paid and I can’t through to someone to get a refund of the extra 45$ I over paid

Re: Refund

Anonymous — Fri, 07 Dec 2018 17:56:10 GMT

you need To Try To send a private message To

customer support teams (Moderators)>> Click here

In your message put it, please include.

- your Name

- your account number ,if you have it

- your phone number

- your account, 4 digit PIN

- date of birth

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck

Re: Refund

srlawren — Fri, 07 Dec 2018 17:48:04 GMT

@SkylerRc I'm not sure they would actually refund you this amount. However, you can just leave it sitting in your available funds balance and it will automatically be used to pay for your next renewal. So in essence, you've pre-paid for your next renewal already.

Re: Refund

lukealex121 — Fri, 07 Dec 2018 20:42:10 GMT

As stated by others, since your balance is equal to the amount of your plan, when it renews at the start of the next period, it will renew from this balance, and you won’t be charged any more for the next renewal.