topic Re: I cant talk or text in Get Support

I cant talk or text

Sophier09 — Wed, 05 Jan 2022 11:15:42 GMT

Hi, i just take renew and take a new plan and i cant talk or text wen i try to call it said i dont have longdistance but it's not

Re: I cant talk or text

will13am — Sat, 03 Aug 2019 16:59:33 GMT

@Sophier09, is this a normal renewal or revival of a previously suspended account? Sometimes using the lost phone, found phone toggle might help.

Re: I cant talk or text

Sophier09 — Sat, 03 Aug 2019 17:34:36 GMT

It's just a nomal renewal i just change my plan

Re: I cant talk or text

Sophier09 — Sat, 03 Aug 2019 17:40:20 GMT

My data work it's just the talk or text

Re: I cant talk or text

GinYVR — Sat, 03 Aug 2019 17:45:09 GMT

@Sophier09Has the renewal cycle had finished? (ie selfserve back to normal?) If not, wait for it to finish..

Re: I cant talk or text

will13am — Sat, 03 Aug 2019 17:59:49 GMT

@Sophier09 wrote:
My data work it's just the talk or text

I assume you rebooted your phone. Give the lost phone, found phone toggle in the self serve account a try to see if that will soft reset the account.

Re: I cant talk or text

Sophier09 — Sat, 03 Aug 2019 18:18:43 GMT

Yes i did

Re: I cant talk or text

oglat — Sat, 03 Aug 2019 18:29:50 GMT

What was your previous plan and what is your new plan?

Did you schedule the renewal or did you change the plan immediately?

What is your renewal date today?

Re: I cant talk or text

geopublic — Sat, 03 Aug 2019 18:43:49 GMT

@Sophier09 wrote:
It's just a nomal renewal i just change my plan

@Sophier09 So you scheduled a plan change to take effect on your renewal date correct? Is today your renewal date? If you dial 611 and it reports your balance then login to self-service and try resetting your account by using the lost/stolen trick.

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait 15 minutes. Report your phone found. Re-start you phone

Re: I cant talk or text

Sophier09 — Sat, 03 Aug 2019 18:49:50 GMT

My renewal was due today and my plan was 40$ before and i change it for a 25$ plan and change the plan before

Re: I cant talk or text

sulagok — Sat, 03 Aug 2019 18:55:54 GMT

I think the renewal is effectect at past 11pm. I stand to be corrected if wrong, this is what I've observed with my own account

Re: I cant talk or text

Sophier09 — Sat, 03 Aug 2019 19:13:03 GMT

I did the stollen or lost phone but still don't work

Re: I cant talk or text

GinYVR — Sat, 03 Aug 2019 19:20:29 GMT

@Sophier09There is a well known glitch when you downgrade from a more expensive plan to a cheaper plan on renewal / autopay date. Since you have exhausted all the avenues, I think you should contact the moderators to get it sorted out.

Re: I cant talk or text

geopublic — Sat, 03 Aug 2019 20:20:30 GMT

@Sophier09 wrote:
I did the stollen or lost phone but still don't work

@Sophier09 You need to ask the PM moderator to review your account.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

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