topic Re: Changed my number can't receive calls in Get Support

Changed my number can't receive calls

Csrf071990 — Wed, 05 Jan 2022 11:15:22 GMT

As the post says changed my number can't get calls... I have waited 3 days .. and still nothing reset phone and stuff ect can I get a mods help

Re: Changed my number can't receive calls

ChuckYeah — Sat, 03 Aug 2019 01:17:48 GMT

Did you send them a msg?

Contact @Moderator_Team
It can take up to 48 hours (maybe longer) for the team to respond to your concerns.

Re: Changed my number can't receive calls

ChuckYeah — Sat, 03 Aug 2019 01:18:45 GMT

Where was your number before? Landline? Koodoo Prepaid?

Re: Changed my number can't receive calls

AE_Collector — Sat, 03 Aug 2019 03:31:32 GMT

Yeah, Koodo prepaid plans won’t port over properly, you have to get a Moderators help. And did someone say Presidents Choice Mobile had that problem as well?

Terry

Re: Changed my number can't receive calls

OnePlusFan — Sat, 03 Aug 2019 12:27:32 GMT

Do you have any service at all? Outgoing calls or sms? Like the others said, if you're porting from koodo prepaid, you need a mods help.

Re: Changed my number can't receive calls

will13am — Sat, 03 Aug 2019 13:39:40 GMT

@Csrf071990, I assume when you say change number, you mean number port. If so, it's likely the port of stuck. To get support, the moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Changed my number can't receive calls

Csrf071990 — Sat, 03 Aug 2019 16:00:03 GMT

I actually changed it in the user Pannel my ex was harassing me I had to change it

@will13am wrote:
@Csrf071990, I assume when you say change number, you mean number port. If so, it's likely the port of stuck. To get support, the moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Changed my number can't receive calls

mimmo — Sat, 03 Aug 2019 16:09:37 GMT

@Csrf071990 please clarify did you get assigned a new number or did you port in an old number from an active cell or land-line?

If you ported does your old sim work?

Re: Changed my number can't receive calls

Csrf071990 — Sat, 03 Aug 2019 16:19:46 GMT

Yes I picked out a new number just like when I went to the store I never ported

Re: Changed my number can't receive calls

mimmo — Sat, 03 Aug 2019 16:44:07 GMT

A shot in the dark, try the lost stolen trick. Login to selfserve plans, then select lost stolen tab. Toggle the lost stolen mode for 5 mins then reboot phone.

Re: Changed my number can't receive calls

Csrf071990 — Sat, 03 Aug 2019 18:45:57 GMT

I'll give it a try

@mimmo wrote:
A shot in the dark, try the lost stolen trick. Login to selfserve plans, then select lost stolen tab. Toggle the lost stolen mode for 5 mins then reboot phone.

Re: Changed my number can't receive calls

Csrf071990 — Sun, 04 Aug 2019 07:36:55 GMT

Yeah no dice on that one

Re: Changed my number can't receive calls

GinYVR — Sun, 04 Aug 2019 08:11:09 GMT

@Csrf071990What happens when you call your old number from another phone?

Re: Changed my number can't receive calls

Csrf071990 — Sun, 04 Aug 2019 09:26:37 GMT

Dunno let me try

@GinYVR wrote:
@Csrf071990What happens when you call your old number from another phone?

Re: Changed my number can't receive calls

Csrf071990 — Sun, 04 Aug 2019 09:27:49 GMT

Says 6 UV 1 number u calling is not in service but it still comes up with my name

Re: Changed my number can't receive calls

GinYVR — Sun, 04 Aug 2019 09:32:45 GMT

@Csrf071990Here is a link from the past, it sounds like you would need a moderator's intervenion.

Re: Changed my number can't receive calls

Csrf071990 — Mon, 05 Aug 2019 08:20:00 GMT

Messages em days ago no reply