topic Re: PUK in Get Support

PUK

success — Wed, 05 Jan 2022 11:15:09 GMT

@CS_AgentI need urgent help with PUK code

Re: PUK

KMG — Thu, 06 Dec 2018 13:40:07 GMT

If you can't find your PUK code, you need to send the Moderator Team a private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: PUK

austinhuang — Thu, 06 Dec 2018 13:41:34 GMT

Ask a moderator (Can take up to 48 hrs, 1 message at a time) with your number + account PIN. If you do not have access to your PIN#, you can provide 3 elements of the following information: Date of Birth, Address with Postal Code, Home or business contact number, Commonly called numbers or text messages (SMS), Last top-up amount and the date, the Last booster purchased and the date or Email address.

See https://productioncommunity.publicmobile.ca/t5/Getting-Started/PUK-code/m-p/264711

Re: PUK

success — Thu, 06 Dec 2018 13:47:31 GMT

@CS_Agentno one respond to me at the private message

Re: PUK

austinhuang — Thu, 06 Dec 2018 13:54:12 GMT

Response time could stretch to 48 hours. Also you can only send 1 message or you get sent to the back of the queue.

Re: PUK

Dunkman — Thu, 06 Dec 2018 14:36:52 GMT

@success

Which phone are you using? If your phone is Samsung, you sometimes can directly contact Samsung for PUK code. Either via online chat or phone.

If not Samsung, you will likely need to wait for moderator response unfortunately.....

Re: PUK

success — Fri, 07 Dec 2018 01:33:40 GMT

Am using an Iphone

Re: PUK

success — Fri, 07 Dec 2018 01:36:16 GMT

What kind of a mobile company respond to urgent customer service issues in 48hours

Re: PUK

srlawren — Fri, 07 Dec 2018 07:15:37 GMT

@success wrote:
What kind of a mobile company respond to urgent customer service issues in 48hours

@success this kind. FYI Issues are handled in first in first out order, not by urgency.

Re: PUK

stonechucker — Fri, 07 Dec 2018 10:13:58 GMT

@austinhuang, please stop posting this. You are not sent to the back of the queue, by it does delay the moderator team in getting proper information as there are multiple messages to sift through.