topic Re: No incoming calls or texts. And can not get activation code for whatsapp or Uber in Get Support

No incoming calls or texts. And can not get activation code for whatsapp or Uber

Rahdigga — Wed, 05 Jan 2022 11:15:08 GMT

I recently activated a new sim and got a new PM number. I am not receiving texts or calls. My data works fine. But can’t receive activation codes from whatsapp or Uber. I contacted the moderator and no reply as of yet.

Re: No incoming calls or texts. And can not get activation code for whatsapp or Uber

kselmak — Fri, 02 Aug 2019 19:42:53 GMT

Sorry didn't read well

Re: No incoming calls or texts. And can not get activation code for whatsapp or Uber

Anonymous — Fri, 02 Aug 2019 19:41:30 GMT

@Rahdigga wrote:
I recently activated a new sim and got a new PM number. I am not receiving texts or calls. My data works fine. But can’t receive activation codes from whatsapp or Uber. I contacted the moderator and no reply as of yet.

What is the make/model/submodel of the phone?

You might be set to LTE only. Check your network connections.

Re: No incoming calls or texts. And can not get activation code for whatsapp or Uber

Rahdigga — Fri, 02 Aug 2019 19:42:47 GMT

It is iPhone 6. And it is unlocked

Re: No incoming calls or texts. And can not get activation code for whatsapp or Uber

Rahdigga — Fri, 02 Aug 2019 19:46:45 GMT

I checked the network settings. There is only a on and off switch for LTE settings. It was on so I turned it off. I am not very tech savvy so this is a little confusing for me.

Re: No incoming calls or texts. And can not get activation code for whatsapp or Uber

Anonymous — Fri, 02 Aug 2019 19:48:04 GMT

@Rahdigga wrote:
It is iPhone 6. And it is unlocked

Settings/Mobile Data/Mobile data Options/Voice & Data - set to 3G

Re: No incoming calls or texts. And can not get activation code for whatsapp or Uber

will13am — Fri, 02 Aug 2019 19:53:06 GMT

@Rahdigga, it is possible that there is an account provisioning issue. For that you would need the moderator team to investigate. There is quite a backlog these days. It could take up to 48 hours for a response.

Re: No incoming calls or texts. And can not get activation code for whatsapp or Uber

will13am — Fri, 02 Aug 2019 19:54:32 GMT

@Anonymous wrote:
@Rahdigga wrote:
I recently activated a new sim and got a new PM number. I am not receiving texts or calls. My data works fine. But can’t receive activation codes from whatsapp or Uber. I contacted the moderator and no reply as of yet.
What is the make/model/submodel of the phone?
You might be set to LTE only. Check your network connections.

No phone offers LTE only mode. It is always LTE preferred recognizing that many carriers run phone calls on 3G.

Re: No incoming calls or texts. And can not get activation code for whatsapp or Uber

Rahdigga — Fri, 02 Aug 2019 19:53:59 GMT

I don’t see that option

Re: No incoming calls or texts. And can not get activation code for whatsapp or Uber

Rahdigga — Fri, 02 Aug 2019 19:57:36 GMT

Re: No incoming calls or texts. And can not get activation code for whatsapp or Uber

geopublic — Fri, 02 Aug 2019 19:58:43 GMT

@Rahdigga wrote:
I recently activated a new sim and got a new PM number. I am not receiving texts or calls. My data works fine. But can’t receive activation codes from whatsapp or Uber. I contacted the moderator and no reply as of yet.

@Rahdigga What happens when you call your number from another phone? Check your selfserve Plan & add-ons does it show the correct number or is it different? If it is, then that is your number.

Re: No incoming calls or texts. And can not get activation code for whatsapp or Uber

Rahdigga — Fri, 02 Aug 2019 20:00:40 GMT

I will try this and see what happens

Re: No incoming calls or texts. And can not get activation code for whatsapp or Uber

k40569 — Fri, 02 Aug 2019 20:14:55 GMT

i'm having exactly same problem. if i call the number from another phone, my previous provider rings, PM phone doesn't

Re: No incoming calls or texts. And can not get activation code for whatsapp or Uber

geopublic — Fri, 02 Aug 2019 20:16:40 GMT

@k40569 wrote:
i'm having exactly same problem. if i call the number from another phone, my previous provider rings, PM phone doesn't

@k40569 If you are porting your number from your previous provider then that is normal until the port completes. You will receive a text from PM when the port is 100% complete.