topic Re: Support Enhancements??? in Get Support

Support Enhancements???

kav2001c — Wed, 05 Jan 2022 11:15:03 GMT

Not sure if I am missing something here

I *swear* a read an announcement about a new / improved self serve ticketing feature to resolve communications issues

But... WHERE is it???

I don't see anything and even asking Simon point blank (he offers to help really doesn't want me to contact mods heh) simply results in him opening up a blank email form?

Re: Support Enhancements???

kselmak — Fri, 02 Aug 2019 19:28:58 GMT

They are working on it

It's not yet deployed

You can read here https://productioncommunity.publicmobile.ca/t5/Announcements/Developers-Blog-Introduction-amp-the-support-enhancement-journey/m-p/402625

If you need help you will have to use the old message system to moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437and/or ask questions here in the community

Re: Support Enhancements???

LovesToPM — Fri, 02 Aug 2019 19:27:52 GMT

According to annoucement, target launch date is late August.

https://productioncommunity.publicmobile.ca/t5/Announcements/Developers-Blog-Introduction-amp-the-support-enhancement-journey/m-p/402625

Re: Support Enhancements???

will13am — Fri, 02 Aug 2019 20:16:57 GMT

@kav2001c, there has been an announcement about a future roll out of a ticketing system. Ever since, there have been raging debates about how that addressing current problems affecting customer service.