topic Accidentally purchased unnecessary add on in Get Support

Accidentally purchased unnecessary add on

lauram — Wed, 05 Jan 2022 11:15:00 GMT

In trying to purchase a 10 day US Roaming package (Talk/Text & 250mb data) I accidentally also purchased the 10 day talk and text (no data) add-on.

How do I go about getting a refund on this?

Re: Accidentally purchased unnecessary add on

Triguy — Fri, 02 Aug 2019 18:24:32 GMT

you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Accidentally purchased unnecessary add on

geopublic — Fri, 02 Aug 2019 18:25:15 GMT

@lauram wrote:
In trying to purchase a 10 day US Roaming package (Talk/Text & 250mb data) I accidentally also purchased the 10 day talk and text (no data) add-on.

How do I go about getting a refund on this?

@lauram

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: Accidentally purchased unnecessary add on

OnePlusFan — Fri, 02 Aug 2019 18:25:38 GMT

I think the only way would be to contact a moderator and ask, hopefully they are able to help reverse that. I don't know of any self serve way to do this. Good luck!

Re: Accidentally purchased unnecessary add on

lauram — Fri, 02 Aug 2019 18:26:30 GMT

How do i go about contacting a Mod?

Re: Accidentally purchased unnecessary add on

geopublic — Fri, 02 Aug 2019 18:27:15 GMT

@lauram wrote:
How do i go about contacting a Mod?

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: Accidentally purchased unnecessary add on

Triguy — Fri, 02 Aug 2019 18:28:46 GMT

Click on the link where it says here in my previous post to message a moderator.

Re: Accidentally purchased unnecessary add on

mimmo — Fri, 02 Aug 2019 19:01:36 GMT

@lauram just a FYI you might experience issues of calls being cut off when using the roaming package. This often occurs when two us talk addons are active at the Same time.