topic Re: No service. in Get Support

No service.

dg87 — Wed, 05 Jan 2022 11:14:57 GMT

My service got cut yesterday morning cuz the autopayment didn't get through.

I made the payment manually and I got the service back but after a couple of hours my service got cut again.

My balance is filled with that money that I transferred, and the amount due is zero but I have no service.

Thanks.

Re: No service.

mh1983 — Fri, 02 Aug 2019 17:56:34 GMT

Did you try the lost/stolen phone trick?

1. Go into your self-serve account, report your phone as lost/stolen.

2. Log out, wait 5 minutes.

3. Log in and report it found, then restart your phone.

Re: No service.

GinYVR — Fri, 02 Aug 2019 17:56:42 GMT

@dg87Try the suggestions made by @Dunkman in this thread

Re: No service.

Triguy — Fri, 02 Aug 2019 18:05:33 GMT

Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot your phone. Also try to add a top up payment of a $1. If you still have problems then contact a moderator. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437