topic Re: can't get started in Get Support

can't get started

jvmf — Wed, 05 Jan 2022 11:14:43 GMT

24 hours ago I joined PM and got a welcome email with all my account information. The SIM card is not showing any service in my phone. And the number I am trying to port from Rogers Pay as You Go is still active. I contacted the moderators (sent them messages 2 times yesterday) but have not received a response even telling me they are working on it. I can see these two messages in my sent folder. How long would this take to hear from them normally? Thanks

Re: can't get started

XionBunny — Fri, 02 Aug 2019 11:08:55 GMT

@jvmf wrote:
24 hours ago I joined PM and got a welcome email with all my account information. The SIM card is not showing any service in my phone. And the number I am trying to port from Rogers Pay as You Go is still active. I contacted the moderators (sent them messages 2 times yesterday) but have not received a response even telling me they are working on it. I can see these two messages in my sent folder. How long would this take to hear from them normally? Thanks

the mods take 48 - 72 hours to respond, sit tight they'll get back to you, plus there are some system issues going on right now.

Re: can't get started

jvmf — Fri, 02 Aug 2019 11:23:42 GMT

Okay, thank you

Re: can't get started

XionBunny — Fri, 02 Aug 2019 11:30:49 GMT

@jvmf wrote:
Okay, thank you

no problem, have a great day 🙂

Re: can't get started

Lorca — Fri, 02 Aug 2019 13:41:03 GMT

@jvmf wrote:
24 hours ago I joined PM and got a welcome email with all my account information. The SIM card is not showing any service in my phone. And the number I am trying to port from Rogers Pay as You Go is still active. I contacted the moderators (sent them messages 2 times yesterday) but have not received a response even telling me they are working on it. I can see these two messages in my sent folder. How long would this take to hear from them normally? Thanks

From what I’ve read here you can continue to use your old Rogers SIM until it stops working, and at that point the port is complete. Then you can swap in your Public Mobile SIM, restart your phone and you’re good to go.

Re: can't get started

AE_Collector — Fri, 02 Aug 2019 14:49:48 GMT

But shouldn’t @jvmf have service on phone with the PM SIM installed? Not incoming but outgoing calling and data if the plan includes data. Says has No Service indicated on the phone.

Terry