topic Re: Data renewal in Get Support

Data renewal

Lilach — Wed, 05 Jan 2022 11:14:33 GMT

I’m a new Public Mobile client. Around July 20 I run out of data and was waiting for August 1st for the plan to renew the available data. Today I still can’t access my data. Can anyone shed some light on this? Thank you in advance.

Re: Data renewal

GinYVR — Fri, 02 Aug 2019 04:09:29 GMT

@LilachCan you log into selfserve and see if your plan renewal went okay? Since we are all just normal Public Mobile users here, we don't have access to your account information, so we have to rely on your screenshots etc to help you decipher what is going on.

Re: Data renewal

Anonymous — Fri, 02 Aug 2019 04:10:03 GMT

@Lilach wrote:
I’m a new Public Mobile client. Around July 20 I run out of data and was waiting for August 1st for the plan to renew the available data. Today I still can’t access my data. Can anyone shed some light on this? Thank you in advance.

If your plan is renewing right now overnight then just leave it be. It may take overnight to reset your data. Although I'm not certain if when it resets the counter at midnight ET that the data can now be used. It being after midnight ET now...maybe not.