topic Re: New customer in Get Support

New customer

Michelle112 — Wed, 05 Jan 2022 11:14:06 GMT

I just switched to Public Mobile last week, and already is being charged $40.25 for the basic $35/ month plan (which is the $35 plus tax). I set up auto pay and have a $25 referral voucher and it was supposed to be $10 off each month for the 1st 6 months (black Friday promo). Why am I being charged $40.25 only a week in? I was expecting my bill to be due after 1 month of service and was expecting it to be $23 plus tax ---> $35 base plan price -$2 (auto pay discount) - $10 (black Friday discount)

Re: New customer

mimmo — Mon, 03 Dec 2018 15:29:20 GMT

Did you try to do any plan changes?

Can you post a screenshot of your payment history?

Re: New customer

Carld123 — Mon, 03 Dec 2018 15:32:22 GMT

@Michelle112

PM is prepaid..not postpaid..so you pay upfront for your service...

Re: New customer

mimmo — Mon, 03 Dec 2018 15:33:40 GMT

Good catch @Carld123

Re: New customer

ShawnC13 — Mon, 03 Dec 2018 15:35:53 GMT

@Michelle112 wrote:
I just switched to Public Mobile last week, and already is being charged $42.50 for the basic $35/ month plan (which is the $35 plus tax). I set up auto pay and have a $25 referral voucher and it was supposed to be $10 off each month for the 1st 6 months (black Friday promo). Why am I being charged $42.50 only a week in? I was expecting my bill to be due after 1 month of service and was expecting it to be $23 plus tax ---> $35 base plan price -$2 (auto pay discount) - $10 (black Friday discount)

I am not sure why you are being charged again. Did you activate online or at a retail location? The promos you mentioned were for online activation only.

Re: New customer

Carld123 — Mon, 03 Dec 2018 15:39:01 GMT

@Michelle112

So...if everything was setup as the promo states(online)..you now should have..25$ referral credit and today the 10$ credit added..which will be used towards your next renewal..

Re: New customer

Michelle112 — Mon, 03 Dec 2018 15:42:56 GMT

Re: New customer

Michelle112 — Mon, 03 Dec 2018 15:44:02 GMT

ok, so maybe I just had to pay in full the first month and then discounts and referral credit will be applied next month.

Re: New customer

Carld123 — Mon, 03 Dec 2018 15:45:31 GMT

@Michelle112

Correct...all looks like it should..

Re: New customer

stonechucker — Mon, 03 Dec 2018 15:45:50 GMT

@Michelle112, looking at those screenshots, you're not be charged anything. You have a $37 credit balance.

Re: New customer

Michelle112 — Mon, 03 Dec 2018 15:46:28 GMT

I completed online to get the discounts.

@Carld123 wrote:
@Michelle112
So...if everything was setup as the promo states(online)..you now should have..25$ referral credit and today the 10$ credit added..which will be used towards your next renewal..

Re: New customer

mimmo — Mon, 03 Dec 2018 15:47:52 GMT

@Michelle112 wrote:
ok, so maybe I just had to pay in full the first month and then discounts and referral credit will be applied next month.

Exactly.

Re: New customer

Carld123 — Mon, 03 Dec 2018 15:48:17 GMT

@Michelle112

You got all the credit...you have 37$ towards your next renewal in your account

Re: New customer

Michelle112 — Mon, 03 Dec 2018 15:49:46 GMT

@stonechucker wrote:
@Michelle112, looking at those screenshots, you're not be charged anything. You have a $37 credit balance.

Right, so my credit card was charged $40.25. You'd think it would only charge the difference between the balance owing and credits received, not the full price. If I keep paying the full $40.25 each month I"m going to end up with a growing credit balance]. Are credits no automatically taken from the amount due and the difference charged?

28/11/2018 PUBLIC MOBILE 855-4782542 BC $40.25

Re: New customer

KMG — Mon, 03 Dec 2018 15:53:40 GMT

You always have to pay full price for your first 30-day. The credits were applied after signing up - they will now be applied to your next 30-days.

Since your plan is $35 and your balance is $37, you should be charged nothing for your next 30-days, and be left with a $2 credit (or $4 credit left if you have autopay enabled).

Re: New customer

Michelle112 — Mon, 03 Dec 2018 15:54:26 GMT

@KMG wrote:
You always have to pay full price for your first 30-day. The credits were applied after signing up - they will now be applied to your next 30-days.

Since your plan is $35 and your balance is $37, you should be charged nothing for your next 30-days, and be left with a $2 credit (or $4 credit left if you have autopay enabled).

Awesome, Thank you 🙂

Re: New customer

will13am — Mon, 03 Dec 2018 15:56:03 GMT

@Michelle112, what you are saying does not seem right. Your account should not be renewing so early. The first payment seems rather high. No matter what province or territory you live in, there is no way $35 + applicable taxes comes to $42.50. Back to the credits from the promos, those should be showing up in the account by now. As suggested already, please post the payment history with personal information blanked out and the community can assist with interpreting what has transpired.

Re: New customer

Carld123 — Mon, 03 Dec 2018 15:56:20 GMT

@Michelle112

When your next payment has to be paid..it will take it from the credit you have in your account first.not your credit card...

Re: New customer

Michelle112 — Mon, 03 Dec 2018 16:22:34 GMT

@will13am wrote:
@Michelle112, what you are saying does not seem right. Your account should not be renewing so early. The first payment seems rather high. No matter what province or territory you live in, there is no way $35 + applicable taxes comes to $42.50. Back to the credits from the promos, those should be showing up in the account by now. As suggested already, please post the payment history with personal information blanked out and the community can assist with interpreting what has transpired.

I live in NB so tax is 15% so it works out to $40.25. someone mentioned you pay in full the first month and credit are carried forward to subsequent months. Payment details were posted a few comments up. It's showing I have a credit balance and that'll hopefully be carried forward to next months bill.

Re: New customer

stonechucker — Mon, 03 Dec 2018 16:32:59 GMT

@Michelle112, yes, unless you purchase add-ons for long distance, data, or roaming, those credits will be used in December for your next renewal.