topic Re: New Customer Questions in Get Support

New Customer Questions

lidandlar — Wed, 05 Jan 2022 11:14:02 GMT

I just switched from Koodo to Public Mobile yesterday and had a few questions. I want to switch my number over from Koodo to Public Mobile, so I messaged the Moderator Team but no one responded.

One other question is whether or not my old plan was automatically cancelled when I signed up with Public Mobile or not.

Thank you!

Alida Vandermolen

Re: New Customer Questions

GR — Thu, 01 Aug 2019 21:45:34 GMT

If you were with Koodo prepaid it has to be the moderators that port your number. If it's postpaid you can do it from self serve. Keep your Koodo account active until the port and when the port is complete it will automatically close your account. The wait time for a moderator to reply is 48 to 72 hours so be patient. You can also keep using your Koodo Sim card until the port is complete! Welcome to public mobile!

Re: New Customer Questions

XionBunny — Thu, 01 Aug 2019 21:47:38 GMT

@lidandlar wrote:
I just switched from Koodo to Public Mobile yesterday and had a few questions. I want to switch my number over from Koodo to Public Mobile, so I messaged the Moderator Team but no one responded.

One other question is whether or not my old plan was automatically cancelled when I signed up with Public Mobile or not.

Thank you!

Alida Vandermolen

The @CS_Agent takes 48-72 hours to replay as of late, your other account will remain active until they help you port the number since only they can due to the system, do not close your other account before porting, you will lose your number.

Re: New Customer Questions

will13am — Thu, 01 Aug 2019 21:49:12 GMT

@lidandlar, if you are on Koodo postpaid, you can do the porting on the self serve. This link provides an excellent illustration of the process. See step 4.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/m-p/80123

Re: New Customer Questions

XionBunny — Thu, 01 Aug 2019 21:49:13 GMT

@GR wrote:
If you were with Koodo prepaid it has to be the moderators that port your number. If it's postpaid you can do it from self serve. Keep your Koodo account active until the port and when the port is complete it will automatically close your account. The wait time for a moderator to reply is 48 to 72 hours so be patient. You can also keep using your Koodo Sim card until the port is complete! Welcome to public mobile!

Ninja'd again.

Re: New Customer Questions

GinYVR — Thu, 01 Aug 2019 21:56:23 GMT

@lidandlarI assume you have a temporary number now and also a selfserve account setup? You can initiate the port, fill in all the information.. then get a Moderator to intervene.. that will reduce the back and forth required.

Re: New Customer Questions

lidandlar — Thu, 01 Aug 2019 22:00:40 GMT

Thank you, it worked and I got my old number back!

One other question, now that I ported my old number, will my old Koodo account be cancelled automatically?

Re: New Customer Questions

GinYVR — Thu, 01 Aug 2019 22:08:16 GMT

@lidandlarYes it should be closed and SIM card deactivated.