topic Re: Cannot access the data included in my plan in Get Support

Cannot access the data included in my plan

franjohnst — Wed, 05 Jan 2022 11:13:58 GMT

Cannot access the data included in the plan, can anyone indicate what procedure to follow, thank you very much for your suggestions

Re: Cannot access the data included in my plan

geopublic — Thu, 01 Aug 2019 19:51:38 GMT

@franjohnst wrote:
Cannot access the data included in the plan, can anyone indicate what procedure to follow, thank you very much for your suggestions

These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these settings and then select this APN as the active one.

If you need to know where to find the settings:
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone
Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Re: Cannot access the data included in my plan

popping — Thu, 01 Aug 2019 19:55:36 GMT

@franjohnst wrote:
Cannot access the data included in the plan, can anyone indicate what procedure to follow, thank you very much for your suggestions

You can try an easy method first by enable data and restart your phone to let the PM system to initialize your APN. If it does not work, follows @geopublic 's instruction to setup APN manually.