topic Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!! in Get Support

Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

Sergio88 — Wed, 05 Jan 2022 11:13:45 GMT

My account was suspended because not enough funds in my account. I made a payment to solve the issue but Autopay is active on my account.

Do I have to add money to my account every month ? With Autopay, I thought payment was automatic on the renewal date.

Credit card is valid because I made a "One Time Payment" of $30.

Any help would be appreciated,

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

Anonymous — Sun, 02 Dec 2018 17:43:35 GMT

@Sergio88

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

hairbag1 — Sun, 02 Dec 2018 17:49:22 GMT

When exactly was your acct suspended. Has your plan only just expired ?

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

popping — Sun, 02 Dec 2018 17:51:20 GMT

It is nice to know that the lost/stolen phone feature is still available with account in suspended status.

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

Anonymous — Sun, 02 Dec 2018 17:52:49 GMT

Well...that's why I use the word "try". And he had said he successfully paid. So...

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

Sergio88 — Sun, 02 Dec 2018 18:06:03 GMT

My plan is $7 ($10 minus $2 for autopay minus $1 referral) for 30 days. Today is my renewal date, the phone stop working. I checked my account and it was suspended because not enough fund. I made a payment of $30. PM took the money and my phone is now working.

But I have Autopay. PM should take the money from my credit card and not suspend my account.

This is only my second month with PM.

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

Sergio88 — Sun, 02 Dec 2018 18:33:13 GMT

@Anonymous wrote:
@Sergio88
Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Thanks for the tips. I didn't know we could suspend our phone.

I didn't try that, I solved the issue by making a payment. I was probably victim of a glitch or a bug.

Let see next month if Autopay is working.

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

Anonymous — Sun, 02 Dec 2018 18:40:30 GMT

@Sergio88 wrote:
@Anonymous wrote:
@Sergio88
Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.
Thanks for the tips. I didn't know we could suspend our phone.
I didn't try that, I solved the issue by making a payment. I was probably victim of a glitch or a bug.
Let see next month if Autopay is working.

Autopay has seemed a little dodgy for some. Works perfectly fine for most (because we only hear the complaints here of course).

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

jbassil — Tue, 04 Dec 2018 01:25:09 GMT

@Sergio88 - did you have any more issues with auto pay?

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

Sergio88 — Tue, 04 Dec 2018 15:09:19 GMT

@jbassil wrote:
@Sergio88 - did you have any more issues with auto pay?

No.

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

charles625 — Mon, 10 Dec 2018 15:53:58 GMT

I too had this issue

I had autopay engaged for a year plus

I recently changed my plan to take advantage of the extra 500mb of data you get with having auto pay on

today my account was suspended

autopay is still on and no issues with my bank

If I manually pay i will not get the extra 500mb with the plan

I have written to moderators for help with this issue

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

srlawren — Mon, 10 Dec 2018 17:15:04 GMT

@charles625 wrote:

If I manually pay i will not get the extra 500mb with the plan
I have written to moderators for help with this issue

@charles625 I'm 99% sure that as long as you leave the AutoPay feature turned on, you can still make a manual top-up in order to resume your services. For example, as long as you have AutoPay turned on, you continue to get the $2 every 30 days even if you make all your payments manually ahead of time. It just has to be turned on every time a renewal happens to keep the bonus data.

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

Stormy — Mon, 10 Dec 2018 20:39:36 GMT

@Anonymous wrote:
Autopay has seemed a little dodgy for some. Works perfectly fine for most (because we only hear the complaints here of course).

Dodgy is an understatement. I have had mine suspended/expired/whatever the heck you want to call it more times than I care to think about, and autopay has been enabled since the day I set my account up over 2 years ago. Sadly when it happens I have to log into selfserve and make a manual payment as my phone has actually been cutoff. Seems to go off like clockwork on the times that the autopay doesn't work as it should, witrh my phone being disconnected at or around 7 AM the day that the payment is due.

Now my wife's plan on the other hand which is set up with autopay on the exact same credit card has worked properly every time since I set up her account.

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

adely — Mon, 10 Dec 2018 23:58:25 GMT

Yes, my Account has been suspended this afternoon knowing I signed for auto pay

and yes I have money in my Account.

I have no idea what’s going on

even, when I check the Account, it’s says I have $2 balance.

can someone please explain to me what the hell with this service

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

charles625 — Tue, 11 Dec 2018 00:34:06 GMT

The issue was with me was that my address changed at bank and didn't match my profile on publicmobile....Guess its on me

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

Sergio88 — Tue, 11 Dec 2018 14:24:41 GMT

@charles625 wrote:
I too had this issue
I had autopay engaged for a year plus
I recently changed my plan to take advantage of the extra 500mb of data you get with having auto pay on
today my account was suspended
autopay is still on and no issues with my bank

If I manually pay i will not get the extra 500mb with the plan
I have written to moderators for help with this issue

Let us know what the moderators found out about your issue.

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

piprpatr — Tue, 12 Mar 2019 22:13:26 GMT

I have had the same problem, my payment didn't come out this month. Had to use a voucher, so I'm not about the spend any more than I have for the last few hours, adding a voucher to my phone.

It is now working for making phone calls, no internet and I've lost the bonus $10 off my plan for the 6 month term I agreed upon when I signed up.

I'm not a particularly patient person with this kind of crap.

I will contact whatever private person I can to fix my issues once, otherwise I will leave this so-called provider and community. I'll also ensure that everyone I come in contact with will here about my experience.

I work for a cell phone plan provider and have regularly talked up this service, no more if I can't resolve this issue on or before March 31st, 2019. Again I will provide any customers I have contact with information about my experience.

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

krazykiwi — Tue, 12 Mar 2019 22:19:54 GMT

@piprpatr wrote:
I have had the same problem, my payment didn't come out this month. Had to use a voucher, so I'm not about the spend any more than I have for the last few hours, adding a voucher to my phone.

It is now working for making phone calls, no internet and I've lost the bonus $10 off my plan for the 6 month term I agreed upon when I signed up.

I'm not a particularly patient person with this kind of crap.

I will contact whatever private person I can to fix my issues once, otherwise I will leave this so-called provider and community. I'll also ensure that everyone I come in contact with will here about my experience.

I work for a cell phone plan provider and have regularly talked up this service, no more if I can't resolve this issue on or before March 31st, 2019. Again I will provide any customers I have contact with information about my experience.

Hi Sorry you are having issues. It is better to start a new topic than posting to a old one. Better visibility that way.

Go to Community, at the bottom choose the best category that represents your situation (Not Knowledge Base), click orange target at top "Start a Topic".
Please include as much information as you can about your situation.

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

Anonymous — Tue, 12 Mar 2019 22:25:05 GMT

@piprpatr wrote:
I have had the same problem, my payment didn't come out this month. Had to use a voucher, so I'm not about the spend any more than I have for the last few hours, adding a voucher to my phone.

It is now working for making phone calls, no internet and I've lost the bonus $10 off my plan for the 6 month term I agreed upon when I signed up.

I'm not a particularly patient person with this kind of crap.

I will contact whatever private person I can to fix my issues once, otherwise I will leave this so-called provider and community. I'll also ensure that everyone I come in contact with will here about my experience.

I work for a cell phone plan provider and have regularly talked up this service, no more if I can't resolve this issue on or before March 31st, 2019. Again I will provide any customers I have contact with information about my experience.

@piprpatr

To regain all your services try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

You should have received the $10 just before the renewal that apparently failed.

Contact the @Moderator_Team to make sure it arrives next renewal.

Did anything change with your card or address or name even to cause the transaction to fail?

Re: Account Suspended, Autopay is active!!!!!!!!!!!!!!!!!!!

Frenchy11 — Mon, 08 Apr 2019 22:10:51 GMT

today my acccount was suspended but my autopay is active and payments have been coming out but i had to make a payment to reactivate it! it said the cycle needed to be renewed...how long does a cycle last and where do i find that info?