topic Re: Phone problems in Get Support

Phone problems

Courville89 — Wed, 05 Jan 2022 11:13:36 GMT

I made a payment of 54 dollars and got a txt saying payment was successful but then a hour later everything on my phone no longer worked why ?

Re: Phone problems

RobertQc — Sun, 02 Dec 2018 06:45:28 GMT

@Courville89 wrote:
I made a payment of 54 dollars and got a txt saying payment was successful but then a hour later everything on my phone no longer worked why ?

@Courville89What does your account status say? Is the payment still in your available funds or was it used to renew you plan? Did you make a payment after the cut-off date?

Can you send a screen shot of this?

Re: Phone problems

Courville89 — Sun, 02 Dec 2018 06:48:09 GMT

Re: Phone problems

Anonymous — Sun, 02 Dec 2018 06:49:36 GMT

@Courville89 wrote:
I made a payment of 54 dollars and got a txt saying payment was successful but then a hour later everything on my phone no longer worked why ?

Did it work after you made the payment?

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Phone problems

RobertQc — Sun, 02 Dec 2018 06:50:58 GMT

@Courville89

Thanks for the screen shot, looks like everything should be good to go

Restart your phone

If that doesn't work try this

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

1. Report your phone lost/stolen in the self service account and logout. Wait 5-10 minutes. Re-login and report phone found. Reboot your phone. This seems to reset your SIM card and hopefully activates your plan/account.

P.S. your screen shot of account history shows your name / account number, might want to edit that part out

Re: Phone problems

Courville89 — Sun, 02 Dec 2018 06:49:39 GMT

Yes for maybe hour max

Re: Phone problems

Anonymous — Sun, 02 Dec 2018 06:51:58 GMT

@Courville89 wrote:
Yes for maybe hour max

Sounds dumb but maybe it got flipped into airplane mode. Or the cellular radio was turned off.

What kind of phone is it?

Re: Phone problems

msheppard — Sun, 02 Dec 2018 16:20:42 GMT

Don’t know if anybody can help me. I just renewed my plan for province wide calling. However it seems my region must be set differently as I can’t call out and it says I need long distance add on even though I’m making a local call. Help please!

Re: Phone problems

Anonymous — Sun, 02 Dec 2018 16:21:17 GMT

@msheppard wrote:
Don’t know if anybody can help me. I just renewed my plan for province wide calling. However it seems my region must be set differently as I can’t call out and it says I need long distance add on even though I’m making a local call. Help please!

Re: Phone problems

msheppard — Sun, 02 Dec 2018 16:41:09 GMT

Thank you so much! Works great I truly appreciate it!