topic Re: Sim Card Invalid in Get Support

Re: Sim Card Invalid

Shadyelleithy — Wed, 05 Jan 2022 11:13:32 GMT

I tried porting from telus. Now telus sim is disconnected but Public sim is not connected too. Any thoughts or advice?

Re: Sim Card Invalid

LovesToPM — Thu, 01 Aug 2019 11:14:53 GMT

@Shadyelleithy wrote:
I tried porting from telus. Now telus sim is disconnected but Public sim is not connected too. Any thoughts or advice?

Are you able to logon to Self-Serve and check that all is well. Your account is Active?

Try the lost/stolen phone trick. Go to your Self-Serve account, report your phone as lost/stolen, wait 5 minutes, report it found, and restart your phone.

If all else fails, you'll need to contact Moderator_team. Send them a private message using this link. Response time varies up to 2 days, but they are working to improve this.

Re: Sim Card Invalid

GR — Thu, 01 Aug 2019 11:32:23 GMT

You can check your credit card bill to see if you were charged. If you were not charged re do the activation. When you move to public mobile its better to pick a new number and when everything is working then you port your old number!

Re: Sim Card Invalid

bbdata — Thu, 01 Aug 2019 12:35:29 GMT

If you have tried it yet, I would suggest rebooting you phone before anything else.

Re: Sim Card Invalid

lakshmikanth — Thu, 01 Aug 2019 13:12:53 GMT

Logon to self serve and check if it is active

Re: Sim Card Invalid

Shadyelleithy — Thu, 01 Aug 2019 13:14:25 GMT

not active yet.

Re: Sim Card Invalid

will13am — Thu, 01 Aug 2019 13:19:58 GMT

@Shadyelleithy wrote:
not active yet.

The only recourse in your case is to contact the moderator team for support as already suggested. Expect a protracted response time.

Re: Sim Card Invalid

goldilock — Thu, 01 Aug 2019 14:02:01 GMT

When I ported my number, my SIM card was not connected to the network and I had to manually search for it and then re-insert Sim card. hope that helps. If not,send a private message to a public mobile moderator here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437