topic Re: Switching over in Get Support

Switching over

Silvaggios — Wed, 05 Jan 2022 11:12:51 GMT

Thinking of switching over to pm from koodoo and we want to keep the same number. My wife and I are on same account with koodoo how do I switch one at a time to pm so I can get referral discount?

Re: Switching over

ChuckYeah — Wed, 31 Jul 2019 19:35:52 GMT

You can ask someone on this forum for the first signup. Then refer the 2nd from your first once you get your referral code. I think it's immediate bit I'm not sure.

Re: Switching over

popping — Wed, 31 Jul 2019 19:36:04 GMT

@Silvaggios wrote:
Thinking of switching over to pm from koodoo and we want to keep the same number. My wife and I are on same account with koodoo how do I switch one at a time to pm so I can get referral discount?

You can port one number at a time to PM.

You need your Koodo account number, the number to be ported and the full name on your Koodo account to port a number to PM.

Re: Switching over

ShawnC13 — Wed, 31 Jul 2019 19:37:43 GMT

@Silvaggios wrote:
Thinking of switching over to pm from koodoo and we want to keep the same number. My wife and I are on same account with koodoo how do I switch one at a time to pm so I can get referral discount?

IF you are on koodo prepaid you will need the assistance of the moderators to do this. If you are on post-paid you will just transfer the phones over 1 at a time. I moved my parents from Telus on a share everything plan and I referred the first number we ported over at activation it completed and then we just used that newly ported number to refer the other number over. Do you have a referral for your first number so you can get the $10 credit as well. Like I said if you are koodo prepaid you will need Mos assistance.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: Switching over

ChuckYeah — Wed, 31 Jul 2019 19:38:31 GMT

If you are on prepaid Koodo your port has to be done by the Moderators. It can take a while so make sure you keep your Koodo account active until your PM account is completely set up.

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

Re: Switching over

GinYVR — Wed, 31 Jul 2019 19:41:23 GMT

@SilvaggiosJust to add a small detail.. @ Public Mobile each phone number has to have a unique email address and only 1 phone number / email or account.

Re: Switching over

LovesToPM — Wed, 31 Jul 2019 19:44:25 GMT

@Silvaggios wrote:
Thinking of switching over to pm from koodoo and we want to keep the same number. My wife and I are on same account with koodoo how do I switch one at a time to pm so I can get referral discount?

@Silvaggios

Create one account at a time. Then use the referral code from your first account to refer your spouse.

The first account will also $1 credit applied monthly as long as the second account remains active.

Each account will get one-time $10 credit for signing-up with a referral.

Re: Switching over

GR — Wed, 31 Jul 2019 19:44:58 GMT

It is immediate so you can set 1 account up with a refferal code and then take your own refferal code from that first account and use it for your 2nd account! Also pick a new number for each new account and then once everything works message the moderator_team and ask them to complete the port from Koodo prepaid. In the meantime you can keep using your Koodo Sim card until the port is complete

Re: Switching over

ChuckYeah — Wed, 31 Jul 2019 19:48:58 GMT

@ChuckYeah wrote:
You can ask someone on this forum for the first signup. Then refer the 2nd from your first once you get your referral code. I think it's immediate bit I'm not sure.

I should mention, if you want to get someone's referral code, just hover over their name n the post, and click send message on the screen that pops up. That will allow you to send them a Personal Message and then they can PM you back their code.

Re: Switching over

oglat — Wed, 31 Jul 2019 19:52:22 GMT

I just sent you my referral code.

I would also suggest that you first open an account with temporary number, and then port from your self serve account.

Once your account is up and running you will have access to your own code that you can use for the other account.

Are you prepaid or postpaid?

Also use different address from the one that you use with koodo, they share the system and the same address can cause problems. Later you can change it After the port is finished. You can do that from self-serve as well

Re: Switching over

aridShrub — Wed, 31 Jul 2019 20:06:24 GMT

Great question - and you HAVE to do it as you establish the account!

It is easy; switch over the first account; and establish your login credentials (it will send you a text message). Once you do that; go to the "Overview" tab and you will find "Sharing is caring!" information with your referral code. Just use that code when you establish your second account, and you get the credits! You can see my own referral code in the screen shot; I am not spamming it; just including it for illustration; but I won't complain if I get a referral credit.

Edited by ShawnC as there is no posting of referral codes allowed in the community. If you are using it as an example of where to find it please black it out before posting to the community.

Re: Switching over

aridShrub — Wed, 31 Jul 2019 20:10:44 GMT

It looks like PM has a huge amount of moderators to review postings, and only a handful to actually help people with problems.

Re: Switching over

ShawnC13 — Wed, 31 Jul 2019 20:13:57 GMT

@aridShrub wrote:
It looks like PM has a huge amount of moderators to review postings, and only a handful to actually help people with problems.

The moderators really aren't watching the community they are busy with the private messages and dealing with issues. Oracles also have the ability to edit and move posts, but we do not work for Public Mobile or Telus

Re: Switching over

geopublic — Wed, 31 Jul 2019 20:20:19 GMT

@Silvaggios wrote:
Thinking of switching over to pm from koodoo and we want to keep the same number. My wife and I are on same account with koodoo how do I switch one at a time to pm so I can get referral discount?

@Silvaggios Since you both are on the same account that means you are on Koodo post-paid. The safest way to do the setup is as follows:

Step 1: Activate the PM sim for the non primary number Koodo account holder. Do not port the number immediately. Obtain a referral code from a friend or other and use it during activation to get the $10 credit. Pick a temporary PM number from available numbers and create you selfserve account. Once the card has been activated insert it in you phone and make sure everything works. Once you are happy with you plan login into selfserve and choose the change phone number option and setup the Koodo port of the non primary number holder on the account. At this point continue to use your Koodo sim card until it stops working. Once it stops it means the port is complete. Insert and check to make sure everything work as it should.

Step 2: Activate the second PM sim but this time use the referral code from above so that the above account holder gets the additional $1 off (30day) referral reward and you get the $10 credit. Same drill, pick a temp number and the plan you want and create your selfserve account. Once everything works go into selfserve and setup the port of the prime number. Again continue to use your Koodo sim until it stops working. Once that happens your Koodo account will automatically close. Pop in you PM sim and welcome to PM!

Re: Switching over

Silvaggios — Wed, 31 Jul 2019 20:18:46 GMT

Thanks all, I have a referral number code already so please quit sending personal messages

thank you all

Re: Switching over

GinYVR — Wed, 31 Jul 2019 20:29:22 GMT

@aridShrubI think Public Mobile has around ~15 moderators, you can differentiate them from the blue MOD badge next to their name.. You can see them on the front page when they log in.

They are the people who are helping people with problems. They are doing the work of a call centre would, that's why everything takes a while here. You can't expect to have lower prices without some corners cut somewhere.

Re: Switching over

geopublic — Wed, 31 Jul 2019 20:22:40 GMT

@Silvaggios wrote:
Thanks all, I have a referral number code already so please quit sending personal messages
thank you all

@Silvaggios Yeah you probably got swamped. Just out of curiosity how many messages did you receive?

Re: Switching over

popping — Wed, 31 Jul 2019 20:36:55 GMT

@Silvaggios wrote:
Thanks all, I have a referral number code already so please quit sending personal messages
thank you all

Member should not send unsolicited spam referral message to OP because OP did not ask for the code.

Re: Switching over

oglat — Wed, 31 Jul 2019 20:42:01 GMT

@popping wrote:
@Silvaggios wrote:
Thanks all, I have a referral number code already so please quit sending personal messages
thank you all
Member should not send unsolicited spam referral message to OP because OP did not ask for the code.

My bad

I'm sorry@Silvaggios I misunderstood and was under impression that you need referral for the first account and want to pass your referral to your second account.

Re: Switching over

aridShrub — Wed, 31 Jul 2019 20:57:41 GMT

If they have 15 moderators; and a 72 hour wait time; it would seem they need more moderators. Cell phones are time sensitive gear for most people; and it is not disclosed for new accounts that any issues requiring assistance will require a 3 day down time.

If it were a well managed company, they would have a "TOS" (terms of service) commitment; and staff up accordingly. They should also disclose the expected wait time to resolve issues openly on the sign-up web page. That way, people can make the choice, if they can live with 3 days to get help, they can make an informed choice.

I certainly had no idea I would have to wait 3 days to get even the most basic help, when something has "gone wrong' due to PM's own infrastructure. It just isn't a good way to do business, to basically lie about your service commitment.