topic Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h in Get Support

I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls help.

eddykwlam — Tue, 04 Jan 2022 17:44:16 GMT

I registered my new Public Mobile SIM card.

Then I setup my account email, password, security question.

Then I picked a new phone number from the screen.

Then I selected my monthly plan.

Then I entered mt credit card info.

Everything seemed so smooth and I got a message saying my registration FAILED!!!

Meanwhile, my credit card had been charged.

Please help!

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

makkahn28 — Thu, 10 Sep 2015 16:37:52 GMT

Hi. @eddykwlam, Who was your previous carrier? Was it Koodo/Telus Prepaid? If so, did you use same email as what you used on them, Then that's why the porting failed. Temporarily use an alternate email for the porting process, and after porting finishes and service operating normally, Edit your email back to preferred choice

Also, Was account Still active, NOT suspended or Deactivated at time of port, Payments up to date and not behind in arrears?

Did you enter ALL YOUR Account Info, Account #, Pin # exactly as Previous carrier had set up?

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

eddykwlam — Thu, 10 Sep 2015 16:47:16 GMT

I registered for a NEW phone number. NO porting from any carrier.

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

makkahn28 — Thu, 10 Sep 2015 16:49:04 GMT

Ok. Did you do a power cycle on the phone your using?

What handset you have?

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

eddykwlam — Thu, 10 Sep 2015 17:00:24 GMT

I am using LG Nexus 4, running on Android 5.1.1.

I powered off the phone. Then inserted the Public Mobile SIM card. The phone can read the SIM card. I looked at the setting of my phone:

About phone>Status>SIM status

It shows as "Public Mobile". It is also showing the correct phone number which I newly registered.

Thanks.

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

eddykwlam — Thu, 10 Sep 2015 17:04:34 GMT

I can't go to "My Account" in Public Mobile using my registered email and phone number.

I think it is a matter of "My Account" from Public Mobile.

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

Luddite — Thu, 10 Sep 2015 20:14:28 GMT

@eddykwlam Think you should send an email to PM support; start at Contact Us on the PM web site, then Email Away, then click your way through to a web form you can fill and send. Be sure to include either your phone number or account # in the message. You should hear back within 48 hours.

I couldn't see if you were a Koodo customer before PM and have used the same email address for both accounts. If so, you could try changing your Koodo address. That cured the problem for another customer.

If the phone sees the PM network can you call/text?

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

Mansi_G — Fri, 11 Sep 2015 13:58:43 GMT

Hi @eddykwlam - Which options did you choose while building a plan? Also can you confirm if you have already sent an email using Contact Us link?

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

eddykwlam — Fri, 11 Sep 2015 14:21:51 GMT

I am confirming that I have also sent an email using the Contact Us link.

I selected an unlimited provincial talk plan, which cost $30 per month. The monthly payment will be $33.90 with tax.

I entered my credit card information and the payment transaction was ok. I see Public Mobile charged $33.90 to my credit card.

A minute later, I also received an email from "Public Mobile (public-mobile-notifications@publicmobile.ca)", which says:

=========================================================

Thanks for choosing Public Mobile. Here’s some information you’d want to know:

Here is a summary of what you've signed up for:

Plan & Add-ons:

Here's what you selected:

30-day pass $10.00

Unlimited Provincial Talk $20.00

Pre-Tax Total:

$30.00

Tax:

$3.90

Total Services Purchased:

$33.90

=========================================================

Here are my problems:

(1) I got an error message on the computer screen saying my activation failed.

(2) I cannot make any calls

When I made calls from the phone, I hear "Hi Public Mobile here. Talk is not included in your current plan…"

(3) I cannot access My Account

When I go to https://selfserve.publicmobile.ca/ with my email address and password, it says "Sorry, your login attempt failed. Please try again."

When I try to "Create Account" with my phone number, it says "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here."

When I try to reset my password, after I entered my email address, it says " Sorry, we’re unable to verify your email address. "

THANKS.

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

Mansi_G — Fri, 11 Sep 2015 14:29:38 GMT

Thanks @eddykwlam for providing all the details. Your issue should have been resolved now. Can you please check and confirm.

Thanks

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

eddykwlam — Fri, 11 Sep 2015 14:55:39 GMT

@Mansi_G

Incoming calls still fails...When I call my number, I hear "Your call has been forwarded to Public Mobile messaging centre..."

Outgoing calls are ok.

My Account is ok.

Thanks.

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

Luddite — Fri, 11 Sep 2015 14:59:35 GMT

Suggest you reboot the phone, or turn airplane mode on/off, or remove SIM and battery and restart.

Or wait a while to see if it just a timning issue.

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

eddykwlam — Fri, 11 Sep 2015 15:27:18 GMT

@Mansi_Gand @Luddite

I rebooted my phone again and it finally works!!!

Incoming calls and outgoing calls are ok.

My phone is now ready to go.... 24hrs after my 1st attempt on activation

Thank you.

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

makkahn28 — Fri, 11 Sep 2015 15:30:16 GMT

@eddykwlam, took 24 HRS for Porting to complete? That is a bit long, BUT it can happen, Rarely

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

Luddite — Fri, 11 Sep 2015 15:31:38 GMT

@eddykwlam Thanks for being persistent and patient. Welcome aboard.

Activation problems help!

Hstorm88 — Fri, 13 Nov 2015 23:21:57 GMT

I just activated my Sim card. The activation said it failed but my crefit card was charged. I cannot access self serve or register myself with my activated number because that gets an error too. I sent myself a text from an app to my new public mobile number and it says I received a text but I need to add texting to my plan. Any suggestions?

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

Hstorm88 — Fri, 13 Nov 2015 23:49:31 GMT

I am having this same issue as this customer.

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

Hstorm88 — Fri, 13 Nov 2015 23:51:12 GMT

The same thing is happening to me

Re: I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls h

Luddite — Sat, 14 Nov 2015 01:04:24 GMT

@Hstorm88 Check out this post We’re sorry, we’re experiencing some issues and following the link to send an email to PM. Click appropriate buttons until you get to a web page to fill and send. Be sure to include at least your phone number, but also your account number if you got one as well as a description of the plan you want.

It will require some patience as there is maintence this weekend. However, if you do not have a response within 48 hours come back here and let us know.

If you do get things resolved, your colleagues hear would appreciate knowing.

If you use a credit card, it would be wise to check it tomorrow in case the charge went through.

BTW: you will find it easier to get accurate responses to enquiries if you start a new thread rather than joing one in progress.

Re: Activation problems help!

Luddite — Sat, 14 Nov 2015 01:07:13 GMT

I replied to your other post. Please decide which one you want the Community to track. Re: I got a message saying my registration failed....