topic Re: US Roaming plan not working without expiring in Get Support

US Roaming plan not working without expiring

christie_y — Tue, 04 Jan 2022 09:47:08 GMT

Hello,

I purchased the US Text Call 250 mb roaming plan on December 24th. On December 26th I used most of my data so I purchased the 1gb data roaming add on hoping to increase my data usage. I read the Public Community and saw that it is most likely the provisioning issue. Would you be able to help me restore my text and call roaming and still keep my data 1 GB roaming plan? Also if I run out of data again, what is the best way to increase my data usage without causing service disruption? Your help will be much appreciated. Thank you.

Re: US Roaming plan not working without expiring

t_p — Mon, 27 Dec 2021 14:04:35 GMT

@christie_y wrote:
Hello,

I purchased the US Text Call 250 mb roaming plan on December 24th. On December 26th I used most of my data so I purchased the 1gb data roaming add on hoping to increase my data usage. I read the Public Community and saw that it is most likely the provisioning issue. Would you be able to help me restore my text and call roaming and still keep my data 1 GB roaming plan? Also if I run out of data again, what is the best way to increase my data usage without causing service disruption? Your help will be much appreciated. Thank you.

@christie_y

Your texts/calls shouldn't stop after 2 days.

Contact Customer support for assistance:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

After sending the message, watch your community inbox for their reply.

Note: When you run out of data, you can add more data by calling 611 on your cell if you have your 4-digit PIN. For a smooth transaction , load money into your Available funds first.

Added to clarify: If you want to buy an add-on identical to the one that just expired, you'll need to wait 24 hrs if you want to do it yourself, or you can ask Customer support to do it for you if you need it right away.

Re: US Roaming plan not working without expiring

christie_y — Mon, 27 Dec 2021 13:36:08 GMT

Thank you t_p!

Re: US Roaming plan not working without expiring

HALIMACS — Mon, 27 Dec 2021 13:50:29 GMT

@christie_y

If you're going to be consuming that amount of data while in the US, (and going to be there for any length of time) consider going to a local mobile store and purchasing a prepaid 30-day SIM card from one of the local mobile providers.

It may come with several gigabytes of service and cost you only $15 to $20.

Re: US Roaming plan not working without expiring

Triguy — Mon, 27 Dec 2021 14:06:10 GMT

If you need more data and plan on staying longer in the US then you might consider using mintmoble.com who offer monthly plans.

Re: US Roaming plan not working without expiring

hTideGnow — Mon, 27 Dec 2021 14:33:39 GMT

HI @christie_y ,

it is not a "provisioning" issue, I think someone used the terms wrong before.

The 1GB Data roaming you got does not have Talk, right? If it does not, both US roaming should work together. Right now, is it just Data working and you don't have talk/text? Try to connect to both T-Mobile and AT&T and see if you get the same result. If not, check with PM Support is the way to go

Also, as @Triguy and @HALIMACS said, you used quiet some data in such short time, it is cheaper to get local US prepaid data instead

Re: US Roaming plan not working without expiring

christie_y — Tue, 28 Dec 2021 05:04:39 GMT

Hello, Thank you all for your responses and suggestions! Currently, my calling stopped working so I opened the ticket. Hopefully the issue will be resolved soon.