topic Re: phone is showing : no service in Get Support

phone is showing : no service

zhuanglm — Wed, 05 Jan 2022 11:12:41 GMT

Hi, this morning , after I restarted my phone. it can not register to public mobile . phone can read sim , could display the number. I tried to search and register manually, but it says can not connect to network blablabla...

Re: phone is showing : no service

geopublic — Wed, 31 Jul 2019 18:56:27 GMT

@zhuanglm wrote:
Hi, this morning , after I restarted my phone. it can not register to public mobile . phone can read sim , could display the number. I tried to search and register manually, but it says can not connect to network blablabla...

@zhuanglm What kinda phone to you have?

Re: phone is showing : no service

zhuanglm — Wed, 31 Jul 2019 19:02:29 GMT

it has happended before. I tried to set SIM in my MI mix2 and iphone6, both of them can not log into service. after I inserted it into Nexus5, it worked. and then put it into mix2 again, could connected. this time I didn't tried this way, because I checked through this issues and found out similar issure :https://productioncommunity.publicmobile.ca/t5/Getting-Started/Phone-showin-quot-No-service-quot/m-p/130940#M23029. it is port problem, so I think if my issue is the same thing?

Re: phone is showing : no service

geopublic — Wed, 31 Jul 2019 19:08:51 GMT

@zhuanglm wrote:
it has happended before. I tried to set SIM in my MI mix2 and iphone6, both of them can not log into service. after I inserted it into Nexus5, it worked. and then put it into mix2 again, could connected. this time I didn't tried this way, because I checked through this issues and found out similar issure :https://productioncommunity.publicmobile.ca/t5/Getting-Started/Phone-showin-quot-No-service-quot/m-p/130940#M23029. it is port problem, so I think if my issue is the same thing?

@zhuanglm Best to contact the Moderator Team and aske them to check it from their end.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Re: phone is showing : no service

stonechucker — Wed, 31 Jul 2019 19:14:14 GMT

Are you starting a new plan, or changing your phone number? A port is changing a number by bringing it from a different carrier.

If you're just turning on the phone, I assume you're already a customer, and it's possibly a network issue or service outage that is affecting you.

You must invoke a port via Self-Serve, and if you haven't either your account has been compromised, or some other fishy thing has happened.

The account could be expired, suspended, something else. We need more or better information to know what's going on.

Re: phone is showing : no service

zhuanglm — Wed, 31 Jul 2019 19:22:35 GMT

no, I didn't make any change recently.

Re: phone is showing : no service

zhuanglm — Wed, 31 Jul 2019 19:23:12 GMT

thanks

Re: phone is showing : no service

aridShrub — Wed, 31 Jul 2019 21:14:30 GMT

That is interesting that you were able to activate service on an older device (Nexuus5). With your current problem, are you able to enter the "SIM" on the "Activate Sim" page; or does it say "Invalid SIM" when you attempt to enter "SIM Card details"?

If you do see "Invalid SIM" it likely means that the SIM has been registered to an account already; and the port failed.

Re: phone is showing : no service

zhuanglm — Wed, 31 Jul 2019 23:20:15 GMT

update: I tried use public mobile SIM in both samsung galaxy4 and google nexus 5 . doesn't work, devices could read phone number from card but could not register into network. all of those devices could use other SIM cards.

Re: phone is showing : no service

GinYVR — Wed, 31 Jul 2019 23:23:56 GMT

@zhuanglmCan you log into your selfserve account and double check if the last 4 digit of the SIM card matches that on that is in your file?

HOW TO CHANGE YOUR SIM CARD #

Re: phone is showing : no service

zhuanglm — Thu, 01 Aug 2019 13:48:41 GMT

I have never changed my card , and so my card seems no problem, cuz all of phones could identified the number and carrier of the SIM

Re: phone is showing : no service

GinYVR — Thu, 01 Aug 2019 14:06:28 GMT

@zhuanglmJust want to make sure you didn't get SIM jacked. But if you can log into your selfserve then it should be okay.

Re: phone is showing : no service

stonechucker — Thu, 01 Aug 2019 14:30:20 GMT

@zhuanglmthis tread has asked for screenshots multiple times now. If you wish more assistance that we should be able to provide, please post the screenshots.

Re: phone is showing : no service

zhuanglm — Thu, 01 Aug 2019 17:28:06 GMT

Re: phone is showing : no service

geopublic — Thu, 01 Aug 2019 17:39:09 GMT

@zhuanglm Waht happens when you dial your number from another phone. Does it go to VM?

Re: phone is showing : no service

zhuanglm — Thu, 01 Aug 2019 18:09:14 GMT

yes, voice mail.

Re: phone is showing : no service

zhuanglm — Sat, 03 Aug 2019 00:44:59 GMT

finally, Mod asked me to buy a new sim card , and they helped me to changed the sim num on backend, and I got the money back as credit in my account.

Re: phone is showing : no service

Psygineer — Sat, 03 Aug 2019 00:58:51 GMT

@zhuanglm wrote:
finally, Mod asked me to buy a new sim card , and they helped me to changed the sim num on backend, and I got the money back as credit in my account.

Mines been like that for a month. I'll reach out to the mods too see if it is a SIM for me too. I guess it has been transfered a few times, (but mostly to try to fix this issue!)

Re: phone is showing : no service

zhuanglm — Sat, 03 Aug 2019 01:19:17 GMT

I'd like to mention that they asked me to buy new sim card starts with 891223.....

Re: phone is showing : no service

ChuckYeah — Sat, 03 Aug 2019 01:27:42 GMT

See Public Mobile does have a heart and they are reasonable. Enjoy your savings now, hopefully long into the future!

@zhuanglm wrote:
finally, Mod asked me to buy a new sim card , and they helped me to changed the sim num on backend, and I got the money back as credit in my account.