topic Re: I have 4g icon but no internet in Get Support

I have 4g icon but no internet

bruno83 — Wed, 05 Jan 2022 11:12:38 GMT

I tried:

-Resetting my phone

-Removing and re-inserting the SIM card

-Re-entering my APN settings

-Declaring my phone stolen (suspending service) and reactivating it 5 minutes later

My data plan is active.

Re: I have 4g icon but no internet

popping — Fri, 30 Nov 2018 17:31:57 GMT

@bruno83 wrote:

I tried:
-Resetting my phone
-Removing and re-inserting the SIM card
-Re-entering my APN settings
-Declaring my phone stolen (suspending service) and reactivating it 5 minutes later

My data plan is active.

You did the right things to get your data working again.

Are you using a LG phone?

If yes, do a network(not factory) reset and check your APN again to ensure no spelling mistake.

https://apn-canada.gishan.net/en/apn/public-mobile

Re: I have 4g icon but no internet

bruno83 — Fri, 30 Nov 2018 17:37:09 GMT

My phone is not LG, no network reset option. I double and triple checked and my APN information is correct.

Re: I have 4g icon but no internet

popping — Fri, 30 Nov 2018 17:38:55 GMT

@bruno83 wrote:
My phone is not LG, no network reset option. I double and triple checked and my APN information is correct.

Which phone do you have?

Re: I have 4g icon but no internet

bruno83 — Fri, 30 Nov 2018 17:44:02 GMT

a ZTE Android phone. Version 5.1.1

Re: I have 4g icon but no internet

Carld123 — Fri, 30 Nov 2018 17:44:06 GMT

@bruno83

On the account overview page I dont think there is anything that says "data active"...plan active yes....so does it show you have remaining gb/ mb left in the actual data overview section?

Re: I have 4g icon but no internet

stonechucker — Fri, 30 Nov 2018 17:53:53 GMT

@bruno83, please provide the exact model number of the phone - have you checked that it's compatible with the network?

Re: I have 4g icon but no internet

bruno83 — Fri, 30 Nov 2018 18:05:05 GMT

I don't see remaining data number anywhere, where is it exact? However I added up all the numbers in usage history since my last payment and I should have data left still

Re: I have 4g icon but no internet

bruno83 — Fri, 30 Nov 2018 18:07:38 GMT

ZTE Axon. Model number A1. I have had service before so it has to be compatible.

Re: I have 4g icon but no internet

wetcoaster — Fri, 30 Nov 2018 18:11:24 GMT

@stonechucker wrote:
@bruno83, please provide the exact model number of the phone - have you checked that it's compatible with the network?

To add to @stonechucker's point:

Use willmyphonework.net - the IMEI checker on the main Public Mobile site is only reliable when it comes to phones on the blacklist, not so much for frequency compatibility.

A network reset might still be a good thing to try.

What provider did you use the phone last?

Do calls and texts work?

Have you tried forcing the data connection to 3G?

Re: I have 4g icon but no internet

Carld123 — Fri, 30 Nov 2018 18:13:44 GMT

@bruno83

Data section on overview page..

Re: I have 4g icon but no internet

wetcoaster — Fri, 30 Nov 2018 18:15:05 GMT

@bruno83 wrote:
I don't see remaining data number anywhere, where is it exact? However I added up all the numbers in usage history since my last payment and I should have data left still

Ah. The data counter shows on the landing page under "Data and Add-ons" and if you don't see "900/1024 Mb" or along those lines, you have used it all up.

Re: I have 4g icon but no internet

bruno83 — Fri, 30 Nov 2018 18:18:14 GMT

Okay I added it all up again and turns out I did go over my limit. I feel dumb now thanks everyone.

Re: I have 4g icon but no internet

stonechucker — Fri, 30 Nov 2018 18:21:40 GMT

@bruno83, you're not the first to ask about this. Don't feel bad.

When an addon is fully used up, that information will disappear from the Overview page.

Re: I have 4g icon but no internet

Carld123 — Fri, 30 Nov 2018 18:22:03 GMT

@bruno83

We all learn something new everyday...no need to feel dumb..lol