topic No service in Get Support

No service

Nicky30 — Wed, 05 Jan 2022 11:12:30 GMT

Hey all!

I have no service! It was fine all day even when the power outages but then stopped working! 😞

anyone else have this issue?

Re: No service

hairbag1 — Fri, 30 Nov 2018 03:42:12 GMT

First is to make sure your plan is still Active. Have you run out of talk and text ? Go to My Account and make sure your plan is still Active.

Re: No service

Nicky30 — Fri, 30 Nov 2018 03:41:51 GMT

Plan is good till the 15th of December it is still active everything is fine on my account

Re: No service

wetcoaster — Fri, 30 Nov 2018 03:44:52 GMT

Tower down?

https://downdetector.ca/status/telus

What plan are you on?

If you log into your self serve account, is your plan active and your talk and text allotment (if you are on the $10 plan) visible?

Re: No service

hairbag1 — Fri, 30 Nov 2018 03:53:16 GMT

If you've confirmed that plan is Active and you haven't used up all your call / texts, you can try to cycle phone off and on again. Make sure battery is charged. If all else fails, you'll have to contact the mods. Make sure to give them all of your account info as well as an outline of the problem. Turn around time can be 24 to 48 hours or more. Good luck.

Re: No service

hairbag1 — Fri, 30 Nov 2018 04:33:31 GMT

Before contacting the moderators, try the lost/stolen solution.
Log in to self-serve. Select Plan & Add-Ons from top menu. Select Lost/Stolen Phone from next menu. Click on Suspend Service button. Log out. Wait for 5 minutes minutes, then log back in and back to Lost/Stolen Phone and click on Resume Service this time. Log out. Restart phone. This trick seems to be a hail mary that has been quite effective with your type of conundrum Good luck.

Re: No service

Fryzone — Fri, 30 Nov 2018 11:38:22 GMT

My phone is working fine

Re: No service

Carld123 — Fri, 30 Nov 2018 12:56:19 GMT

@Fryzone

@Fryzone wrote:
My phone is working fine

Good to hear.... But probably not much use to @Nicky30.......