topic Re: The 15$ Plan / not having the UNLIMITED Incoming calls in Get Support

The 15$ Plan / not having the UNLIMITED Incoming calls

zakisp — Wed, 05 Jan 2022 11:12:28 GMT

Hi everyone,

I switched to from Chatr to Public Mobile yesterday night

Now my number is transfered and everything is working fine

Since I don't make so much call, but i do recieve calls, i bought the 15$ Plan

Before buying the plan I read well the description it says:

UNLIMITED Incoming calls

Source: https://www.publicmobile.ca/en/on/plans/15for250MB-3Gspeed

I did not made call yet (I'm sure about that)

I recieved 3:50 min call from a local mobile number

When i checked my account online: it says: i have 96 minutes left, and i have used 4/100

-------

I'm sure i did not made outgoing call, the only thing did (by calling) is testing my voicemail feature. (calling myself, not answering, recieving voicemail notification, checking voicemail, adding pin, recording a greeting message, and deleting test voicemail)

Do anyone know why Public Mobile is charging me Incoming calls ?

Thanks

Re: The 15$ Plan / not having the UNLIMITED Incoming calls

ShawnC13 — Wed, 31 Jul 2019 15:56:33 GMT

@zakisp wrote:
Hi everyone,

I switched to from Chatr to Public Mobile yesterday night
Now my number is transfered and everything is working fine

Since I don't make so much call, but i do recieve calls, i bought the 15$ Plan

Before buying the plan I read well the description it says:
UNLIMITED Incoming calls
Source: https://www.publicmobile.ca/en/on/plans/15for250MB-3Gspeed

I did not made call yet (I'm sure about that)
I recieved 3:50 min call from a local mobile number

When i checked my account online: it says: i have 96 minutes left, and i have used 4/100

-------

I'm sure i did not made outgoing call, the only thing did (by calling) is testing my voicemail feature. (calling myself, not answering, recieving voicemail notification, checking voicemail, adding pin, recording a greeting message, and deleting test voicemail)

Do anyone know why Public Mobile is charging me Incoming calls ?

Thanks

When you say you called yourself was that from another phone?? If you call your voicemail from your phone those minutes will be charged against your 100 minutes that you have

Re: The 15$ Plan / not having the UNLIMITED Incoming calls

hycm53 — Wed, 31 Jul 2019 16:01:42 GMT

@zakisp wrote:
Hi everyone,

I switched to from Chatr to Public Mobile yesterday night
Now my number is transfered and everything is working fine

Since I don't make so much call, but i do recieve calls, i bought the 15$ Plan

Before buying the plan I read well the description it says:
UNLIMITED Incoming calls
Source: https://www.publicmobile.ca/en/on/plans/15for250MB-3Gspeed

I did not made call yet (I'm sure about that)
I recieved 3:50 min call from a local mobile number

When i checked my account online: it says: i have 96 minutes left, and i have used 4/100

-------

I'm sure i did not made outgoing call, the only thing did (by calling) is testing my voicemail feature. (calling myself, not answering, recieving voicemail notification, checking voicemail, adding pin, recording a greeting message, and deleting test voicemail)

Do anyone know why Public Mobile is charging me Incoming calls ?

Thanks

According to $15 plan details, when you are "testing your voicemail feature", It will deduct from in-plan minutes. Please look at "Offer Details"

"9 - Calls to voicemail will deduct from in-plan minutes."

Re: The 15$ Plan / not having the UNLIMITED Incoming calls

zakisp — Wed, 31 Jul 2019 16:05:50 GMT

@ShawnC13

You are right, the voicemail call was 3:45 min

@hycm53 True, they mention it in the last line.

An other question:

Do you know guys if public mobile support call forwarding ?

If yes, does it work with this plan? and is it unlimitted for forwarded outgoing calls?

I can't find information

Thanks

Re: The 15$ Plan / not having the UNLIMITED Incoming calls

hairbag1 — Wed, 31 Jul 2019 16:17:01 GMT

Public Mobile has a great little add-on that you can take full advantage of....you can get 500 minutes of Canada wide calling for $5.

That means you can add it to your account for 5 bux and you'll be able to call anywhere in Canada, while you're in Canada...for up to 500 minutes. Those minutes don't expire either. If you haven't used them up by renewal date...they roll over to next month...until you use them up.

Good deal if you're on a budget plan and want to be sure of having sufficient calling time.

Re: The 15$ Plan / not having the UNLIMITED Incoming calls

Anonymous — Wed, 31 Jul 2019 16:17:57 GMT

@zakisp wrote:

An other question:
Do you know guys if public mobile support call forwarding ?
If yes, does it work with this plan? and is it unlimitted for forwarded outgoing calls?
I can't find information

Thanks

I have observed that the global forwarding will consume minutes but that busy/unanswered/unavailable will not.

The functioning of voicemail is pretty much call forwarding.

Re: The 15$ Plan / not having the UNLIMITED Incoming calls

GR — Wed, 31 Jul 2019 16:18:01 GMT

I read befit that call forward works but will use your plan minutes. Right now they have a 5$ Canadian long distance add on that you can buy and it gives you an extra 500 minutes that keeps rolling over every month until its all used up. Just put 5$ on your account and then go in purchase add ons and buy it. That way if u use all your 100 outgoing minutes then you go in the 500 and next month you get your 100 back and then you have the rest of the 500

Re: The 15$ Plan / not having the UNLIMITED Incoming calls

zakisp — Wed, 31 Jul 2019 16:27:26 GMT

@Anonymous

Yes when someone leave a voicemail, he is forwarded to leave a message, but to my knowledge they don't charge for that.

They charge if you call the voicemail phone number to check recieved voicemails

Re: The 15$ Plan / not having the UNLIMITED Incoming calls

zakisp — Wed, 31 Jul 2019 16:29:08 GMT

@hairbag1 @GR

Thanks for your suggestions, i will activate this addon, everytime my minute are close to end and i need to make calls.

Thanks!

Re: The 15$ Plan / not having the UNLIMITED Incoming calls

GR — Wed, 31 Jul 2019 16:33:43 GMT

@zakisp i would buy that add on right away incase public mobile takes it off. It will stay on your account until its all used up so you're not gonna lose it after you purchase it!

Re: The 15$ Plan / not having the UNLIMITED Incoming calls

zakisp — Wed, 31 Jul 2019 16:36:56 GMT

U are right ! it's just 5$ and it still remain in the account if not used, Thanks @GR !

Re: The 15$ Plan / not having the UNLIMITED Incoming calls

AE_Collector — Wed, 31 Jul 2019 16:41:15 GMT

No need to activate it whenever you are close to being out of minutes. Just buy it once for $5 and it will be there for you like an insurance policy until you have eventually (maybe?) Used up the 500 minutes beyond your included 100 minutes per month of outgoing calling.

Terry

Re: The 15$ Plan / not having the UNLIMITED Incoming calls

stonechucker — Wed, 31 Jul 2019 17:44:20 GMT

@zakisp, if you have access to another telephone, you can call your voicemail from that phone, and once the voicemail picks up, you can press the * key to access your voicemail without adding to your outgoing call usage.

I have the Fongo app (iOS and Android) on my phones as a backup, but I use this interface to freely call my voicemail on my $15 plan. 100 calling minutes is more than I ever use, but why use them when I don't need them.

Fongo also has a great interface for checking voicemails if you set your busy/unreachable instructions to it. Fongo offers free Canadian telephone numbers from most areas in Canada.

Re: The 15$ Plan / not having the UNLIMITED Incoming calls

zakisp — Wed, 31 Jul 2019 18:36:21 GMT

@stonechucker

Thanks for your suggestion, I also use TextNow (they provide same thing as the app you mentionned) i use it as a backup phone

I called the voicemail phone number, they asked me to enter my voicmail number following the *

I entered my phone number, it says it's the wrong voicemail number, i don't know what's my public mobile voice mail number. where i can find it

Thanks

Re: The 15$ Plan / not having the UNLIMITED Incoming calls

stonechucker — Wed, 31 Jul 2019 18:45:03 GMT

voicemail password by default if I recall correctly is your 10-digit number.

This actually needs to be changed in the handset calling voice mail mode (uses minutes). After that, you're good to go.

Re: The 15$ Plan / not having the UNLIMITED Incoming calls

zakisp — Wed, 31 Jul 2019 18:45:22 GMT

I figure out it

I called my phone, then before the ton, i press * and my password

and then i was able to check my voicemail

I checked my account minutes overview, they did not charged me!

That's a Great Advice, @stonechucker