topic Re: $10 off promo and plan change in Get Support

$10 off promo and plan change

twinpuller — Wed, 05 Jan 2022 11:12:24 GMT

Hi, I'm going to Hawaii for a few weeks and want to change to the new $60 plan that has US Roaming. I am currently on the $40 plan but I have the RBC $10 off/month discount. Would I lose this discount if I changed plan?

Re: $10 off promo and plan change

ShawnC13 — Wed, 31 Jul 2019 15:59:05 GMT

@twinpuller wrote:
Hi, I'm going to Hawaii for a few weeks and want to change to the new $60 plan that has US Roaming. I am currently on the $40 plan but I have the RBC $10 off/month discount. Would I lose this discount if I changed plan?

Was that promo linked to a specific plan or just had to be over a certain dollar value to receive the $10. Previous $10 off promos just stated that the plan had to cost more than $XX amount. I think you would be ok as you are going to a higher priced plan but I can't say for sure as I didn't look into the RBC promo as I was already a customer

Re: $10 off promo and plan change

GinYVR — Wed, 31 Jul 2019 15:59:26 GMT

@twinpullerI don't think it is possible https://www.publicmobile.ca/en/on/plans/RBC-offer

Discount will expire if account becomes inactive or the rate plan is changed.

Re: $10 off promo and plan change

twinpuller — Wed, 31 Jul 2019 16:03:29 GMT

@GinYVR wrote:
@twinpullerI don't think it is possible https://www.publicmobile.ca/en/on/plans/RBC-offer

Discount will expire if account becomes inactive or the rate plan is changed.

That's unfortunate. Thanks for your response.

Re: $10 off promo and plan change

popping — Wed, 31 Jul 2019 16:08:56 GMT

@twinpuller wrote:
Hi, I'm going to Hawaii for a few weeks and want to change to the new $60 plan that has US Roaming. I am currently on the $40 plan but I have the RBC $10 off/month discount. Would I lose this discount if I changed plan?

The following statement is from the details of this promo. The promo will expire if rate plan is changed.

YMMV You are changing it to a higher cost plan. You may be able to keep the $10 credit. But it is better to check with moderator first. YMMV

https://www.publicmobile.ca/en/on/plans/RBC-offer

$10 off for 6 months and 5GB one-time data bonus will be applied to eligible Ready-made rate plans of $40/month or greater. Bonus data remains on account until fully used but will expire if account becomes inactive or the rate plan is changed.

Re: $10 off promo and plan change

ShawnC13 — Wed, 31 Jul 2019 16:13:43 GMT

@twinpuller wrote:
@GinYVR wrote:
@twinpullerI don't think it is possible https://www.publicmobile.ca/en/on/plans/RBC-offer

Discount will expire if account becomes inactive or the rate plan is changed.
That's unfortunate. Thanks for your response.

@twinpuller, I would question this as it says $40 or greater plan and I think the part that says the discount will expire if account becomes inactive or rate plan is changed is meant to be to a plan lower that $40. @Alan_K can you clarify this for this customer. Am I interpreting this right that only a plan change to under $40 would lose the promo or is it any plan change?

Re: $10 off promo and plan change

oglat — Wed, 31 Jul 2019 18:01:50 GMT

It wouldn't be the first time when fine print is a bit ambiguous. I also think that they meant if it is changed to cheaper and not to more expensive plan. Can anybody from @CS_Agent check?

Re: $10 off promo and plan change

twinpuller — Wed, 31 Jul 2019 22:10:04 GMT

@ShawnC13 wrote:
@twinpuller wrote:
@GinYVR wrote:
@twinpullerI don't think it is possible https://www.publicmobile.ca/en/on/plans/RBC-offer

Discount will expire if account becomes inactive or the rate plan is changed.
That's unfortunate. Thanks for your response.
@twinpuller, I would question this as it says $40 or greater plan and I think the part that says the discount will expire if account becomes inactive or rate plan is changed is meant to be to a plan lower that $40. @Alan_K can you clarify this for this customer. Am I interpreting this right that only a plan change to under $40 would lose the promo or is it any plan change?

Thanks, only problem I see is 2 sentences later it says discount will expire if rate plan is changed. I was hoping to get an answer today but I just went with another provider for my trip. It'll cost me a bit more, but it's ok... hopefully PM will have better roaming add-on rates in the future.

Re: $10 off promo and plan change

Alan_K — Wed, 31 Jul 2019 22:53:08 GMT

I need to test this but the intended behaviour is you can keep it on a plan change to anything $40/mo or greater. Will loop back to you tmrw!

Re: $10 off promo and plan change

Alan_K — Thu, 01 Aug 2019 15:54:28 GMT

@twinpuller wrote:

Hi, I'm going to Hawaii for a few weeks and want to change to the new $60 plan that has US Roaming. I am currently on the $40 plan but I have the RBC $10 off/month discount. Would I lose this discount if I changed plan?

@ShawnC13 Nailed it, a plan change to any plan of $40/mo or greater will not cause the promo to fall off. 🙂

Re: $10 off promo and plan change

stonechucker — Thu, 01 Aug 2019 15:57:01 GMT

@Alan_K wrote:
@twinpuller wrote:
Hi, I'm going to Hawaii for a few weeks and want to change to the new $60 plan that has US Roaming. I am currently on the $40 plan but I have the RBC $10 off/month discount. Would I lose this discount if I changed plan?
@ShawnC13 Nailed it, a plan change to any plan of $40/mo or greater will not cause the promo to fall off. 🙂

@Alan_K, can we assume PM will ensure this language will be in place in future such plans, as the current details are at best, confusing.

Re: $10 off promo and plan change

Alan_K — Thu, 01 Aug 2019 15:58:10 GMT

@stonechucker wrote:

@Alan_K wrote:

@twinpuller wrote:

Hi, I'm going to Hawaii for a few weeks and want to change to the new $60 plan that has US Roaming. I am currently on the $40 plan but I have the RBC $10 off/month discount. Would I lose this discount if I changed plan?

@ShawnC13 Nailed it, a plan change to any plan of $40/mo or greater will not cause the promo to fall off. 🙂

@Alan_K, can we assume PM will ensure this language will be in place in future such plans, as the current details are at best, confusing.

Yes absolutely, for future promos I will make a note to add clarity to plan change criteria.

Re: $10 off promo and plan change

Anonymous — Thu, 01 Aug 2019 15:59:52 GMT

@Alan_K wrote:
@twinpuller wrote:
Hi, I'm going to Hawaii for a few weeks and want to change to the new $60 plan that has US Roaming. I am currently on the $40 plan but I have the RBC $10 off/month discount. Would I lose this discount if I changed plan?
@ShawnC13 Nailed it, a plan change to any plan of $40/mo or greater will not cause the promo to fall off. 🙂

@Alan_K: Once again, mixed or ambiguous messaging between your announcement and the promo details. There shouldn't be different wording and there shouldn't be ambiguity. It just confuses everybody and then wastes *your* time trying to disambiguate it all.

Re: $10 off promo and plan change

twinpuller — Tue, 06 Aug 2019 17:53:46 GMT

**bleep** that's too bad. I'm already in Hawaii and activated a different provider.

Re: $10 off promo and plan change

BrieMusic — Thu, 29 Aug 2019 20:14:52 GMT

Does anyone know if RBC Avion Platinum card qualifies as a "rewards card" for the $10- 6 month discount? I do have rewards when I look at my statement but it doesn't specifically mention that card in the disclaimer posted. Waiting on RBC's answer if they know as well...

Re: $10 off promo and plan change

lukevader — Sat, 19 Oct 2019 22:31:50 GMT

@Alan_K wrote:
@twinpuller wrote:
Hi, I'm going to Hawaii for a few weeks and want to change to the new $60 plan that has US Roaming. I am currently on the $40 plan but I have the RBC $10 off/month discount. Would I lose this discount if I changed plan?
@ShawnC13 Nailed it, a plan change to any plan of $40/mo or greater will not cause the promo to fall off. 🙂

I'm finding an issue with this statement... I am on the $60 plan and still reaping benefits of the USA perks cause I'm still down here as I type this but let's just say I found a deal TOO good to pass up down here to meet my needs for any usa roaming for a while.... soooo I don't really need this $60 plan anymore and the $40 plan will work just fine and when I try to change it, on the confirm changes popup I get a message confirming I will lose all my promotion add ons. The plan is still $40 or more, what's up with this loss of promo?

Re: $10 off promo and plan change

Dunkman — Sat, 19 Oct 2019 22:49:48 GMT

@lukevader

You should still get the $10 monthly discount for 6 months. There is usually a warning if you change plans that you might lose different promos.

Just to be aware, the $60 US roaming plan is not available anymore. If you change plans, you will not be able to get that plan in the future.

Re: $10 off promo and plan change

lukevader — Sun, 20 Oct 2019 16:24:57 GMT

@Dunkman I hear ya, but the change bubble was very clear with before and after promos being applied. And see, thats the thing now, I don't really need this plan anymore... there's a better plan I learned about while down here. More data, more options, even works in mexico and canada.

Re: $10 off promo and plan change

Dunkman — Sun, 20 Oct 2019 18:36:52 GMT

@lukevader

Public mobile wording/warning/etc can be ambigious at times. @Alan_K (the "boss" moderator/manager) mentioned that in previous post that the discount will still be applied. I guess if that fails you could contact moderators afterwards.

Re: $10 off promo and plan change

lukevader — Sun, 20 Oct 2019 20:52:44 GMT

@Dunkman yeah, quite possible it could still be applied. But I even went as far as changing it to apply next billing period and there were no promos listed so I cancelled the change.

So until I get confirmation going the other way from 60 to 40 that the promo will still stick I'll consider it. If it doesn't I'll probably go down to the $15 plan.