topic Re: US roaming not working in Get Support

US roaming not working

Mrpm — Wed, 05 Jan 2022 11:12:14 GMT

I’m traveling in the us right now and purchased the 10day data roaming but can not get it working.

im on $10 voice plan and 1G data add on.

successfully purchased the 1G 10 day data plan for us roaming

tried ATT and T-Mobile APN settings. None of them is working

Re: US roaming not working

computergeek541 — Wed, 31 Jul 2019 14:35:20 GMT

@Mrpm wrote:
I’m traveling in the us right now and purchased the 10day data roaming but can not get it working.

im on $10 voice plan and 1G data add on.
successfully purchased the 1G 10 day data plan for us roaming

tried ATT and T-Mobile APN settings. None of them is working

You should not be making any changes to the APN settings. The Public Mobile APN settings should still be used while roaming. Is the network allowing your phone to connect at all? Any emergency calls only or no service on-screen messages?

Re: US roaming not working

popping — Wed, 31 Jul 2019 14:57:48 GMT

@Mrpm

Enable roaming and data.

Restart your phone with PM SIM in it. It will connect to AT&T or T-Mobile. If not, select the network you want to use.

Re: US roaming not working

geopublic — Wed, 31 Jul 2019 14:59:12 GMT

@Mrpm wrote:
I’m traveling in the us right now and purchased the 10day data roaming but can not get it working.

im on $10 voice plan and 1G data add on.
successfully purchased the 1G 10 day data plan for us roaming

tried ATT and T-Mobile APN settings. None of them is working

@Mrpm Select the PM apn settings and turn roaming on on your device. Restart your phone.

Re: US roaming not working

srlawren — Wed, 31 Jul 2019 16:27:50 GMT

@Mrpm wrote:
I’m traveling in the us right now and purchased the 10day data roaming but can not get it working.

im on $10 voice plan and 1G data add on.
successfully purchased the 1G 10 day data plan for us roaming

tried ATT and T-Mobile APN settings. None of them is working

@Mrpm just to be clear: did you complete the full 2-step process to purchase the add-ons? If you log into your account and see an Available Funds balance that includes the money you think you spent on the add-on(s), then you didn't complete the second step. Here's a detailed tutorial for your reference if you need it: HOWTO: Purchasing Add-ons

Re: US roaming not working

Mrpm — Thu, 01 Aug 2019 17:25:00 GMT

Ok, I can confirm the roaming add on is showing in my add on section. Which means I completed the payment procedure.

i restore the apn setting to the default isp.mb.com

i tried att and T-Mobile restarted multiple times. None of them works.

Re: US roaming not working

Mrpm — Thu, 01 Aug 2019 17:27:35 GMT

I accidentally clicked on the accept solution button.

still not working. I have roaming enabled. I can see att LTe but not able to access internet

Re: US roaming not working

geopublic — Thu, 01 Aug 2019 17:34:02 GMT

@Mrpm wrote:
I accidentally clicked on the accept solution button.

still not working. I have roaming enabled. I can see att LTe but not able to access internet

@Mrpm So just to clarify your PM plan is the $10 limited talk plan? If yes, is it possible you ran out of minutes that is why the US roaming is currently not working? If that is the case then purchase the 500 minute Canada talk add-on fo $5.00 to get your plan going.

Re: US roaming not working

Triguy — Thu, 01 Aug 2019 17:36:33 GMT

Try the lost phone trick. To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot your phone. If you still have problems then contact a moderator. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437