topic I cant seem to port out of public mobile to Rogers - I have given the account number and no luck in Get Support

I cant seem to port out of public mobile to Rogers - I have given the account number and no luck

gajan1987 — Wed, 05 Jan 2022 11:12:11 GMT

I cant seem to port out of public mobile to Rogers - I have given the account number and no luck

how else can i get this done

Re: I cant seem to port out of public mobile to Rogers - I have given the account number and no luck

wetcoaster — Thu, 29 Nov 2018 19:28:28 GMT

Is your Public Mobile account active? As in you can use all the paid for functions and it's not in suspension?

All accounts need to be active and in good standing to allow for a successful port-out.

If you need to re-activate just for porting you could do so on the $10 plan.

Also make sure that the account number is correct, including the 10000000xxxxxx.

Re: I cant seem to port out of public mobile to Rogers - I have given the account number and no luck

austinhuang — Thu, 29 Nov 2018 19:43:47 GMT

@gajan1987 wrote:
I cant seem to port out of public mobile to Rogers - I have given the account number and no luck

how else can i get this done

Try logging into self-serve (You should NOT be able to). If you do, check if there's any issue popping up in your account.

Re: I cant seem to port out of public mobile to Rogers - I have given the account number and no luck

wetcoaster — Thu, 29 Nov 2018 19:53:28 GMT

@austinhuang wrote:
@gajan1987 wrote:
I cant seem to port out of public mobile to Rogers - I have given the account number and no luck

how else can i get this done
Try logging into self-serve (You should NOT be able to). If you do, check if there's any issue popping up in your account.

The account closes when the port is successful. The OP implies that that is not the case, so access to the account is still available.

Re: I cant seem to port out of public mobile to Rogers - I have given the account number and no luck

austinhuang — Thu, 29 Nov 2018 19:56:16 GMT

@wetcoaster wrote:
@austinhuang wrote:
@gajan1987 wrote:
I cant seem to port out of public mobile to Rogers - I have given the account number and no luck

how else can i get this done
Try logging into self-serve (You should NOT be able to). If you do, check if there's any issue popping up in your account.
The account closes when the port is successful. The OP implies that that is not the case, so access to the account is still available.

Yeah I meant that he shouldn't be able to if it's ported out. I was implying the ideal situation.

Re: I cant seem to port out of public mobile to Rogers - I have given the account number and no luck

will13am — Thu, 29 Nov 2018 19:57:19 GMT

@gajan1987, on the Public Mobile end, you are required to keep the account active. It is on the Rogers end that all the heavy lifting is done. In your new Rogers account, you will be submitting the porting information. If there is failure, you need to go to your new provider for assistance. Public Mobile cannot assist with porting out.