topic Re: Multiple plans in Get Support

Multiple plans

marclight — Wed, 05 Jan 2022 11:12:10 GMT

I have 2 plans. They used to be in the account drop down. Now I only see one. Where's the other one?

Thanks for your help.

Re: Multiple plans

duffer900 — Wed, 31 Jul 2019 14:07:01 GMT

@marclight wrote:
I have 2 plans. They used to be in the account drop down. Now I only see one. Where's the other one?

Thanks for your help.

That's odd that it was like that before. I have 3 accounts and they are all unique pulldowns as it's one email per account.

Perhaps I am mistaken on the pulldown you are referring too... Are you logging in, then you see the pulldown in the top right?

Re: Multiple plans

popping — Wed, 31 Jul 2019 14:13:43 GMT

@marclight

You cannot access multiple accounts(plans) with one login because each account must use an unique email address.

Re: Multiple plans

will13am — Wed, 31 Jul 2019 14:14:11 GMT

@marclight, each account can only hold one line. Each line can only have one plan at any given time. By chance, did you do a plan change and now you see the new plan and not the old plan?

Re: Multiple plans

LovesToPM — Wed, 31 Jul 2019 16:52:55 GMT

@marclight wrote:
I have 2 plans. They used to be in the account drop down. Now I only see one. Where's the other one?

Thanks for your help.

As others have mentioned, it is one plan, one phone number and one email address per account.

If you have two phone numbers with PM, check to see if you can activate a Self-Serve account for your other number.

If the account already exists and you do not have the email address, you will have to contact Moderator_team for assistance. Response time varies up to 2+ days.

Re: Multiple plans

marclight — Wed, 31 Jul 2019 16:54:54 GMT

No. I guess that I'll create a new account.

Re: Multiple plans

marclight — Wed, 31 Jul 2019 17:02:06 GMT

Yes. Before in the dropdown, I could see the 2 accounts. It's been a while.. maybe 2-3 years.

Re: Multiple plans

lakshmikanth — Thu, 01 Aug 2019 13:15:41 GMT

each account can only hold one line and one plan

Re: Multiple plans

stonechucker — Thu, 01 Aug 2019 15:37:22 GMT

I joined in 2016, there has in my time here, never been the option for multiple lines in the single account. Perhaps prior to Telus taking over Public Mobile, you may have had this ability (pre-2015), however, I can confirm what the others are saying.

Re: Multiple plans

stonechucker — Thu, 01 Aug 2019 15:39:33 GMT

@marclight, I see you registered your community account back in early 2016. Were you a pioneer or legacy account holder prior to the end of the PM Beta?

Re: Multiple plans

marclight — Thu, 01 Aug 2019 16:40:11 GMT

It was prior to the Telus take over for sure. Just the fact that it's a drop down shows that there was at a time the option to select multiple accounts.

Anyway, I will create another account. Did not think that my post would create that much replies 🙂