topic Re: Regarding monthly payment in Get Support

Regarding monthly payment

betbet — Wed, 05 Jan 2022 11:11:52 GMT

I topped up my account with $35 on July 24 and purchased 10MB with $10. My plan was $30 and I changed it to $35 plan. I paid $39.55 by credit card on July 24. When I checked my account balance today, it is $0. My question is what cost me $25?

Re: Regarding monthly payment

GinYVR — Wed, 31 Jul 2019 04:54:23 GMT

Can you post a screen shot of your Payment history? It should tell you line by line what was credited and debitted from your account.

Re: Regarding monthly payment

Anonymous — Wed, 31 Jul 2019 04:58:17 GMT

@betbet wrote:
I topped up my account with $35 on July 24 and purchased 10MB with $10. My plan was $30 and I changed it to $35 plan. I paid $39.55 by credit card on July 24. When I checked my account balance today, it is $0. My question is what cost me $25?

Yeah there's a few mis-understanding oddities in there. As above.

Re: Regarding monthly payment

betbet — Wed, 31 Jul 2019 05:02:35 GMT

@Anonymous wrote:
@betbet wrote:
I topped up my account with $35 on July 24 and purchased 10MB with $10. My plan was $30 and I changed it to $35 plan. I paid $39.55 by credit card on July 24. When I checked my account balance today, it is $0. My question is what cost me $25?
Yeah there's a few mis-understanding oddities in there. As above.

Right? It looks like a double payment to me. My account balance should be $25.

Re: Regarding monthly payment

Anonymous — Wed, 31 Jul 2019 05:04:22 GMT

@betbet wrote:
@Anonymous wrote:
@betbet wrote:
I topped up my account with $35 on July 24 and purchased 10MB with $10. My plan was $30 and I changed it to $35 plan. I paid $39.55 by credit card on July 24. When I checked my account balance today, it is $0. My question is what cost me $25?
Yeah there's a few mis-understanding oddities in there. As above.
Right? It looks like a double payment to me. My account balance should be $25.

Show us your payment history and we'll help decipher it.

Re: Regarding monthly payment

betbet — Wed, 31 Jul 2019 05:09:08 GMT

@GinYVR wrote:
Can you post a screen shot of your Payment history? It should tell you line by line what was credited and debitted from your account.

Re: Regarding monthly payment

geopublic — Wed, 31 Jul 2019 05:20:20 GMT

@betbet wrote:
@Anonymous wrote:
@betbet wrote:
I topped up my account with $35 on July 24 and purchased 10MB with $10. My plan was $30 and I changed it to $35 plan. I paid $39.55 by credit card on July 24. When I checked my account balance today, it is $0. My question is what cost me $25?
Yeah there's a few mis-understanding oddities in there. As above.
Right? It looks like a double payment to me. My account balance should be $25.

@betbet The $39.55 payment is the $35 plus tax topup that you made. If your account balance is $0 then I'm guessing the $35 was used to cover the plan change. Are you sure you purchased the add-on? Does it show up in your account?

Edit; The above reply was posted before I saw your screenshot. So on the 26th you got charged another $8 plus tax to cover your addon. Check your cc statement there should be another charge for $9.04. Everything looks normal.

Re: Regarding monthly payment

Anonymous — Wed, 31 Jul 2019 05:17:46 GMT

@betbet wrote:
@GinYVR wrote:

Can you post a screen shot of your Payment history? It should tell you line by line what was credited and debitted from your account.

I don't see a problem. Maybe a previous page? Did you manually pay in the $35? Then you bought some data. Then your plan renewed. You got your 2 bucks for autopay. Then it needed an additional $8 to get to $35 and renewed your $35 plan.

Re: Regarding monthly payment

GinYVR — Wed, 31 Jul 2019 05:17:22 GMT

@betbetIt looks like you changed your plan and you got charged for it.. were you expecting to change the plan at the next renewal cycle or now (then?).. if it is "Now".. you automatically get charged at that moment and you forfeit the balance of your $30 plan that is left until your renewal date.

Re: Regarding monthly payment

betbet — Wed, 31 Jul 2019 05:17:58 GMT

@Anonymous wrote:
@betbet wrote:
@GinYVR wrote:

Can you post a screen shot of your Payment history? It should tell you line by line what was credited and debitted from your account.

I don't see a problem. Maybe a previous page? Did you manually pay in the $35? Then you bought some data. Then your plan renewed. You got your 2 bucks for autopay. Then it needed an additional $8 to get to $35 and renewed your $35 plan.

Ya, the bill looks ok. I should pay $35. but I paid by credit card for this plan on 24th and it activated on 26th. Why did I get charged $25 on 26th again?

Re: Regarding monthly payment

betbet — Wed, 31 Jul 2019 05:19:15 GMT

@geopublic wrote:
@betbet wrote:
@Anonymous wrote:
@betbet wrote:
I topped up my account with $35 on July 24 and purchased 10MB with $10. My plan was $30 and I changed it to $35 plan. I paid $39.55 by credit card on July 24. When I checked my account balance today, it is $0. My question is what cost me $25?
Yeah there's a few mis-understanding oddities in there. As above.
Right? It looks like a double payment to me. My account balance should be $25.
@betbet The $39.55 payment is the $35 plus tax topup that you made. If your account balance is $0 then I'm guessing the $35 was used to cover the plan change. Are you sure you purchased the add-on? Does it show up in your account?

$10 is for 200mb as shown on the screenshot

Re: Regarding monthly payment

GinYVR — Wed, 31 Jul 2019 05:20:29 GMT

@betbetYou got charged $35 ($15 + $20) because you elected to change the plan immediately vs changing it at the next renewal date. Public Mobile doesn't prorate.. when you choose to change the plan immediately, they charge immediately a new plan. So in your profile your renewal date should now be the 26th.. can you confirm that?

Re: Regarding monthly payment

betbet — Wed, 31 Jul 2019 05:21:57 GMT

@GinYVR wrote:
@betbetYou got charged $35 ($15 + $20) because you elected to change the plan immediately vs changing it at the next renewal date.

That's what I never got it. So when is the right time to change a plan? I get charged every 26th

Re: Regarding monthly payment

Anonymous — Wed, 31 Jul 2019 05:23:18 GMT

@betbet wrote:
@Anonymous wrote:
@betbet wrote:
@GinYVR wrote:

Can you post a screen shot of your Payment history? It should tell you line by line what was credited and debitted from your account.

I don't see a problem. Maybe a previous page? Did you manually pay in the $35? Then you bought some data. Then your plan renewed. You got your 2 bucks for autopay. Then it needed an additional $8 to get to $35 and renewed your $35 plan.
Ya, the bill looks ok. I should pay $35. but I paid by credit card for this plan on 24th and it activated on 26th. Why did I get charged $25 on 26th again?

How about we look at it this way. What charges have hit your credit card?

I would venture to say the $35 and the $8. (plus taxes of course). You might be confused with how the system shows the plans. That column is the breakdown of how your plan looks internally.

Re: Regarding monthly payment

geopublic — Wed, 31 Jul 2019 05:25:02 GMT

@betbet wrote:
@GinYVR wrote:
@betbetYou got charged $35 ($15 + $20) because you elected to change the plan immediately vs changing it at the next renewal date.
That's what I never got it. So when is the right time to change a plan? I get charged every 26th

@betbet When changing plan best to choose the option to take effect on next renewal and not immediate.

Re: Regarding monthly payment

GinYVR — Wed, 31 Jul 2019 05:32:29 GMT

@betbetWhen you change your plan there are two buttons you can pick. Change Now or Change on Renewal Date.. to maximize your $ the latter is better, since Public Mobile doesn't prorate plans. However there are circumstances you want to change now: eg
1. you ran out of data and need to upgrade (it resets the renewal date to "Now")..

2. you want to downgrade to a cheaper plan (a quirk of the system: downgrading + autorenewal do not go together well).

In your case, I suspect you picked the first (left) option... hence got charged $35 on the 26th. So now your renewal date is now the 26th from now on (until you decide to change your plan mid plan again).

Yes it is not a mobile first design..

Re: Regarding monthly payment

Anonymous — Wed, 31 Jul 2019 05:31:43 GMT

@GinYVR wrote:
@betbetWhen you change your plan there are two buttons you can pick. Change Now or Change on Renewal Date.. to maximize your $ the latter is better, since Public Mobile doesn't prorate plans. However there are circumstances you want to change now: eg
1. you ran out of data and need to upgrade (it resets the renewal date to "Now")..
2. you want to downgrade to a cheaper plan (a quirk of the system: downgrading + autorenewal does not go together well).

In your case, I suspect you picked the first (left) option... hence got charger $35 right away.

I think it's all a misunderstanding of the columns in the payment history.

Re: Regarding monthly payment

betbet — Wed, 31 Jul 2019 05:32:34 GMT

@Anonymous wrote:
@betbet wrote:
@Anonymous wrote:
@betbet wrote:
@GinYVR wrote:

Can you post a screen shot of your Payment history? It should tell you line by line what was credited and debitted from your account.

I don't see a problem. Maybe a previous page? Did you manually pay in the $35? Then you bought some data. Then your plan renewed. You got your 2 bucks for autopay. Then it needed an additional $8 to get to $35 and renewed your $35 plan.
Ya, the bill looks ok. I should pay $35. but I paid by credit card for this plan on 24th and it activated on 26th. Why did I get charged $25 on 26th again?
How about we look at it this way. What charges have hit your credit card?
I would venture to say the $35 and the $8. (plus taxes of course). You might be confused with how the system shows the plans. That column is the breakdown of how your plan looks internally.

The bill is a bit confusing. but this plan did cost me $39 (after tax) and $25 (account balance) in total.

Re: Regarding monthly payment

GinYVR — Wed, 31 Jul 2019 05:34:09 GMT

@AnonymousThat could be it too.. I always wonder why they break things down in the payment and not bother to match it or mention it anywhere else in the documentation.

Re: Regarding monthly payment

Anonymous — Wed, 31 Jul 2019 05:38:19 GMT

@betbet wrote:
@Anonymous wrote:
@betbet wrote:
@Anonymous wrote:
@betbet wrote:
@GinYVR wrote:

Can you post a screen shot of your Payment history? It should tell you line by line what was credited and debitted from your account.

I don't see a problem. Maybe a previous page? Did you manually pay in the $35? Then you bought some data. Then your plan renewed. You got your 2 bucks for autopay. Then it needed an additional $8 to get to $35 and renewed your $35 plan.
Ya, the bill looks ok. I should pay $35. but I paid by credit card for this plan on 24th and it activated on 26th. Why did I get charged $25 on 26th again?
How about we look at it this way. What charges have hit your credit card?
I would venture to say the $35 and the $8. (plus taxes of course). You might be confused with how the system shows the plans. That column is the breakdown of how your plan looks internally.
The bill is a bit confusing. but this plan did cost me $39 (after tax) and $25 (account balance) in total.

Then please provide another page of your payment history.

And verify what charges actually hit your credit card.