topic Re: Unable to activate in Get Support

Unable to activate

sleugene — Wed, 05 Jan 2022 11:11:36 GMT

I have been trying to activate numerous times, and still no luck. May I please receive assistance in this matter.

Re: Unable to activate

GinYVR — Wed, 31 Jul 2019 01:18:42 GMT

@sleugeneIf you had paid by credit card, can you check if your card has been charged? If so, only the Moderators can help you.. other than that.. wait an hour (I suggest off hours like late night / early morning) to try to activate.

Re: Unable to activate

sleugene — Wed, 31 Jul 2019 01:21:18 GMT

My card has not been charged. How do I get in contact with a moderator?

Re: Unable to activate

GinYVR — Wed, 31 Jul 2019 01:23:04 GMT

@sleugeneIf your card has not been charged you don't need to contact the Moderators. Just try again after hours when the system is less busy.. make sure your browser is freshly restarted, no adds and cleared cache.

Re: Unable to activate

sleugene — Wed, 31 Jul 2019 01:28:07 GMT

I take it back. Account setup is stating my sim card is now invalid!

May I get help.

Re: Unable to activate

geopublic — Wed, 31 Jul 2019 01:37:58 GMT

@sleugene wrote:
I take it back. Account setup is stating my sim card is now invalid!

May I get help.

@sleugene That error means that you need to wait for an hour for that session lock to expire and then you can try again. Best to clear your browser's cache and enable cookies and JavaScript.

Re: Unable to activate

goldilock — Wed, 31 Jul 2019 01:38:30 GMT

Send a private message to a moderator through this link for assistance. It can take up to 48 hours for a reply, be patient. They will help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to activate

Mirm — Wed, 31 Jul 2019 02:16:47 GMT

I was having issues with the activation process tonight as well. Forced me to restart halfway through but ultimately worked. I think the site was having issues. Once you wait the period as stated by other people, try again.