topic Re: Can't make calls or texts in Get Support

Can't make calls or texts

Alis877 — Wed, 05 Jan 2022 11:11:19 GMT

Hey,

I reactivated my plan two days ago, but can't make any calls or texts. When trying to make a call I get a message saying I need a long distance add-on, even for local calls. On self serve its showing the plan is active, and my data plan is working fine. Any help would be appreciated!

Re: Can't make calls or texts

popping — Tue, 27 Nov 2018 19:04:27 GMT

@Alis877 wrote:
Hey,
I reactivated my plan two days ago, but can't make any calls or texts. When trying to make a call I get a message saying I need a long distance add-on, even for local calls. On self serve its showing the plan is active, and my data plan is working fine. Any help would be appreciated!

Your account may not not be provisioned correctly. Try the lost/stolen phone trick to provision your account again.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is about 48 - 72 hours. Good luck.

Re: Can't make calls or texts

Alis877 — Wed, 28 Nov 2018 20:29:44 GMT

I just tried it but no luck :(. Ill try contacting a moderator, thanks for your help