topic Re: Unsuccessful Phone number transfer in Get Support

Unsuccessful Phone number transfer

Lilzee — Wed, 05 Jan 2022 11:11:18 GMT

I set up an account on Public Mobile 12 hours ago and inputted my previous provider info during the process to transfer my number. However, my number still hasn't transferred over to PM and I keep on receiving text messages from PM to "contact us and complete the SIM & Activation online form."

Any help would be greatly appreciated, would like to use my original number as soon as possible. Thank you.

Re: Unsuccessful Phone number transfer

Anonymous — Tue, 30 Jul 2019 21:37:53 GMT

@Lilzee wrote:
I set up an account on Public Mobile 12 hours ago and inputted my previous provider info during the process to transfer my number. However, my number still hasn't transferred over to PM and I keep on receiving text messages from PM to "contact us and complete the SIM & Activation online form."

Any help would be greatly appreciated, would like to use my original number as soon as possible. Thank you.

@Moderator_Team < Click this.

It means there's a problem with the transfer. You'll need to contact them.

Re: Unsuccessful Phone number transfer

GinYVR — Tue, 30 Jul 2019 21:38:18 GMT

@LilzeeYou need to contact the moderators with this link.. include your current temporary number etc. Expect to hear from them in 48 hours.

Re: Unsuccessful Phone number transfer

ShawnC13 — Tue, 30 Jul 2019 21:38:23 GMT

@Lilzee wrote:
I set up an account on Public Mobile 12 hours ago and inputted my previous provider info during the process to transfer my number. However, my number still hasn't transferred over to PM and I keep on receiving text messages from PM to "contact us and complete the SIM & Activation online form."

Any help would be greatly appreciated, would like to use my original number as soon as possible. Thank you.

If your port has hung up you will need to contact the moderators. In the meantime you can check to see if your old sim is still active that way you won't miss out on any calls or texts while the port is in process.

To send a private message to a moderator click this link and describe your issue.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: Unsuccessful Phone number transfer

geopublic — Tue, 30 Jul 2019 21:39:26 GMT

@Lilzee wrote:
I set up an account on Public Mobile 12 hours ago and inputted my previous provider info during the process to transfer my number. However, my number still hasn't transferred over to PM and I keep on receiving text messages from PM to "contact us and complete the SIM & Activation online form."

Any help would be greatly appreciated, would like to use my original number as soon as possible. Thank you.

@Lilzee That means that there is a problem with the port when PM tried submitting it your your previous provider. You need to message the moderator and include the missing/correct information.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.
Note: Moderator Hours are subject to change, but you can always find the current times here
Please note that account verification may be required when contacting the Moderator Team

Re: Unsuccessful Phone number transfer

Lilzee — Tue, 30 Jul 2019 21:40:37 GMT

Ah ok thanks! I hope they respond soon...

Re: Unsuccessful Phone number transfer

Lilzee — Tue, 30 Jul 2019 21:41:12 GMT

Thanks for the info!

Re: Unsuccessful Phone number transfer

geopublic — Tue, 30 Jul 2019 21:43:18 GMT

@Lilzee wrote:
Ah ok thanks! I hope they respond soon...

@Lilzee Can take upto 48 hours depending on volume. Who is your previous provider?

Re: Unsuccessful Phone number transfer

GR — Tue, 30 Jul 2019 21:48:21 GMT

Try your old Sim card in your phone to see if it still works! If it does use it till the moderators fix the port

Re: Unsuccessful Phone number transfer

Steveb0159 — Sat, 09 Dec 2023 16:48:16 GMT

I have the same problem and I sent a ticket five days ago.

Re: Unsuccessful Phone number transfer

Steveb0159 — Sat, 09 Dec 2023 16:49:08 GMT

It says my phone number & transfer activation was unsuccessful