topic Re: Different dates for payment when signing up for new autopay plan in Get Support

Different dates for payment when signing up for new autopay plan

bradman20012 — Wed, 05 Jan 2022 11:11:13 GMT

Just switched from teh 4.5 gb 40 dollar plan to the new bonus 40 dollar 5gb plan that requires auto pay. Now im looking in my payment due dates and im seeing 2 different dates. one being the 28th and the other being the 29th. Which one is it? I just dont want to be charged twice!

Re: Different dates for payment when signing up for new autopay plan

hairbag1 — Tue, 27 Nov 2018 03:26:28 GMT

one date is expiry date...other is when payment is due.

Re: Different dates for payment when signing up for new autopay plan

popping — Tue, 27 Nov 2018 03:31:57 GMT

@bradman20012 wrote:
Just switched from teh 4.5 gb 40 dollar plan to the new bonus 40 dollar 5gb plan that requires auto pay. Now im looking in my payment due dates and im seeing 2 different dates. one being the 28th and the other being the 29th. Which one is it? I just dont want to be charged twice!

The date on the top of your overview page is the payment due date. But your renewal date is the date after your payment due date. The date from the SMS alert is the renewal date.

Re: Different dates for payment when signing up for new autopay plan

bradman20012 — Tue, 27 Nov 2018 03:32:45 GMT

then why doesnt it say that then. this is confusing . It says "next auto pay date Nov. 29th" and and Payment due date Date Nov. 28th"

Re: Different dates for payment when signing up for new autopay plan

Anonymous — Tue, 27 Nov 2018 03:36:45 GMT

@bradman20012

I agree it's confusing.

The first date is the end of your paid term.

The second date, at 2am ET of, is when the money gets taken for renewal for the new term.

So you better have autopay or enough in Available Funds before then. (Really before midnight ET if you don't have autopay)

Re: Different dates for payment when signing up for new autopay plan

bradman20012 — Tue, 27 Nov 2018 03:36:13 GMT

The date on the text message is Nov. 29th... yet the overview page says the 28th

Re: Different dates for payment when signing up for new autopay plan

Anonymous — Tue, 27 Nov 2018 03:39:50 GMT

@bradman20012 wrote:
The date on the text message is Nov. 29th... yet the overview page says the 28th

Yes and 611 will tell you 2am ET too. It's just how they do it.

Re: Different dates for payment when signing up for new autopay plan

bradman20012 — Tue, 27 Nov 2018 03:40:07 GMT

Yeah I have auto pay enabled. So 2am on the second date will be the payment date.....

Re: Different dates for payment when signing up for new autopay plan

Anonymous — Tue, 27 Nov 2018 03:42:43 GMT

@bradman20012 wrote:
Yeah I have auto pay enabled. So 2am on the second date will be the payment date.....

When they actually take the money...yes. And that your card works for their problematic system 🙂

Re: Different dates for payment when signing up for new autopay plan

MarleneTecson — Tue, 27 Nov 2018 05:29:10 GMT

Since you signed up for auto pay, you won’t get charged twice. The earlier date is the “due date” of your existing plan and the new plan date will be the date you will be charged.

Re: Different dates for payment when signing up for new autopay plan

Anonymous — Tue, 27 Nov 2018 06:02:57 GMT

@bradman20012:

I stepped into your thread here when I saw that you had given popping the solution. And it was. So I thought I'd say things. But then it went away. Then I was already in it. If you wished for popping to have the solution then please by all means hand it to him.

Re: Different dates for payment when signing up for new autopay plan

computergeek541 — Tue, 27 Nov 2018 08:29:17 GMT

Carriers have always differentriated between last day of billing cycle and first day of new billing cycle. The 28th is the last day of service that you have already paid for. The 29th is first day of your new billing cycle. I suspect they specify it like this because otherwise, someone with the day same payment due date as you might come online and apply a top up near the end of the day and wonder why the service was already cut off. They don't want customers to think "I thought I had until the end of the 29th to pay".

Re: Different dates for payment when signing up for new autopay plan

stonechucker — Tue, 27 Nov 2018 13:28:41 GMT

The simple explanation is, it's confusing.

Previously, AutoPay happened on the 28th at 9 pm ET, and processing the renewal occurred early on the 29th. For whatever reason(s), Public Mobile has delayed the start of the cycle.

If paying by manual payment online, or voucher payments, the payment needs to be applied on the 28th (or before) so that the process completes correctly.

Dates used to describe this process are based on the original post of the thread. Dates will continually change as plan cycles are 30 or 90-days.

Re: Different dates for payment when signing up for new autopay plan

bradman20012 — Tue, 27 Nov 2018 14:56:47 GMT

Confusing for no reason what so ever. Im on auto pay so its not like im a manual payment user.

Re: Different dates for payment when signing up for new autopay plan

srlawren — Tue, 27 Nov 2018 17:59:20 GMT

@bradman20012 yes, everyone has agreed with you that it's confusing. Hopefully by now you're unconfused.