topic Payment in Get Support

Payment

DeryllW — Wed, 05 Jan 2022 11:11:02 GMT

Why doesn't Public mobile have a customer service that can answer my problems with my payment? In stead, they just cut me off. I sure would like someone to tell me why they won't accept my Visa, Mastercard or my Visa Debit card I want an answer from Public Mobile or I will go to a different service!!!

Re: Payment

ute1978 — Mon, 26 Nov 2018 19:05:41 GMT

@DeryllW wrote:
Why doesn't Public mobile have a customer service that can answer my problems with my payment? In stead, they just cut me off. I sure would like someone to tell me why they won't accept my Visa, Mastercard or my Visa Debit card I want an answer from Public Mobile or I will go to a different service!!!

That is Public Mobile's business model: No phone support. All support questions go through this community and for major account problems you need to contact the mods.

Is it a Canadian credit card you would like to use? Public Mobile only accepts Canadian ones.

Re: Payment

Luddite — Mon, 26 Nov 2018 19:08:01 GMT

Credit card problems: try again after clearing your browser’s cache and using incognito/private mode, or a different browser.

Re: Payment

Anonymous — Mon, 26 Nov 2018 21:31:47 GMT

First try it different browser internet,

if you have credit card expiry date.

First you have to removing the existing card and add your new credit card

You have to Re-enter credit card information .

Like your name and credit card number and expiry date.

if not working you have to try to log out from your account and close all browser internet after 5 mint login.and if you dont working

you need send a private message >> Click here

In your message put it, please include.

- your Name

- your account number ,if you have it

- your phone number

- your account, 4 digit PIN

- date of birth

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck

Re: Payment

srlawren — Mon, 26 Nov 2018 21:58:26 GMT

@DeryllW the key to making the PM system accept your credit card is to enter all the info (essentially your name and address) exactly the way it appears on your credit card statements, right down to capitalization, punctuation, abbrevating/not abbreviating rd/ave/st etc., and so on.

One that helps a lot of people that live in places with a unit/appartment number is to enter it all on line 1 if your credit card combines them. So for example, if you live in unit #123 at 555 Fake St and your credit card statement prints your address as "123-555 FAKE ST", enter exactly that in address line 1 and leave the appartment/unit number field blank.

Re: Payment

Anonymous — Mon, 26 Nov 2018 23:52:09 GMT

@ute1978 wrote:
@DeryllW wrote:
Why doesn't Public mobile have a customer service that can answer my problems with my payment? In stead, they just cut me off. I sure would like someone to tell me why they won't accept my Visa, Mastercard or my Visa Debit card I want an answer from Public Mobile or I will go to a different service!!!
That is Public Mobile's business model: No phone support. All support questions go through this community and for major account problems you need to contact the mods.

Is it a Canadian credit card you would like to use? Public Mobile only accepts Canadian ones.

@ute1978, You can also use US based credit cards in PM. This was confirmed a while back, and I think is now part of the KB article (somewhere).

🙂

Re: Payment

srlawren — Wed, 28 Nov 2018 17:17:45 GMT

@DeryllW did you get this to work? Did you try formatting your name and address to exactly match your statement info?