topic Help with resetting an existing account in Get Support

Help with resetting an existing account

dbenjicoley — Wed, 05 Jan 2022 11:10:56 GMT

Hello @Moderator_Team

I am unable to accept my public account online. Is there a link where I can reset my information?

Thanks.

Re: Help with resetting an existing account

mimmo — Mon, 26 Nov 2018 03:29:42 GMT

there is only a lost password feature which i beleive should still be working.

https://selfserve.publicmobile.ca/forgot-password/

Re: Help with resetting an existing account

dbenjicoley — Mon, 26 Nov 2018 03:36:12 GMT

I cannot use the reset password option because public mobile doesn't recognize my email address. What's my next option?

Re: Help with resetting an existing account

mimmo — Mon, 26 Nov 2018 03:39:55 GMT

you will need to message the mods and ask them to investigate. could you have used a different email address? did you activate at a retail store ? maybe you never set up/created an account?

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue.
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Re: Help with resetting an existing account

Dunkgirl — Mon, 26 Nov 2018 03:56:54 GMT

@dbenjicoley wrote:
Hello @Moderator_Team

I am unable to accept my public account online. Is there a link where I can reset my information?

Thanks.

@dbenjicoleyWhen was the last time you accessed your account? Is your phone working? If it was not used for 90 days it would have been deleted and deactivated which would explain your e-mail login not working.