topic Re: Having trouble activate my sim and transfer my number in Get Support

Having trouble activate my sim and transfer my number

tinakwok — Wed, 05 Jan 2022 11:10:56 GMT

I'm having trouble activate my sim and transfer my number

Re: Having trouble activate my sim and transfer my number

GinYVR — Tue, 30 Jul 2019 17:14:02 GMT

@tinakwokCan you elaborate what kind of trouble you are having?

Re: Having trouble activate my sim and transfer my number

zBond_21 — Tue, 30 Jul 2019 17:14:43 GMT

What kind of phone are you using the new sim card in, and how much time has passed since you tried to transfer your number?

Re: Having trouble activate my sim and transfer my number

tinakwok — Tue, 30 Jul 2019 17:15:49 GMT

It has error while i'm transfering my number, then I tried again. But it said my sim is on another session, and tell me to try again in another 50 mins.

Re: Having trouble activate my sim and transfer my number

tinakwok — Tue, 30 Jul 2019 17:16:52 GMT

my number is not even transfered. it said error while i was trying doing it.

Re: Having trouble activate my sim and transfer my number

GinYVR — Tue, 30 Jul 2019 17:17:38 GMT

Then all you can do is wait. Can you check if your SIM has been activated? Have any $ been charged to your credit card (if you use a credit card?).

I recommend seperating the activating and porting into 2 steps.. because there is a probability that activating might not work properly.

Re: Having trouble activate my sim and transfer my number

GinYVR — Tue, 30 Jul 2019 17:21:24 GMT

@tinakwokI would suggest focus on the activation part first.. because if you can't get the SIM card to work and your porting has gone through.. then means you cannot use your old number until you get it fixed by the moderators. Check your credit card statement, if it has been charged you probably have to wait for the moderators.

Oh the activation website is always bogged down during business hours.. you might want to try afterhours.

Re: Having trouble activate my sim and transfer my number

tinakwok — Tue, 30 Jul 2019 17:23:53 GMT

i bought my sim card from amazon, and just recevied it today. So does that mean I get a new number during the activation first? then transfer the number afterward? thanks.

Re: Having trouble activate my sim and transfer my number

GinYVR — Tue, 30 Jul 2019 17:27:32 GMT

@tinakwokIt doesn't matter where you buy the card from. I recommend getting a temporary number first.. then port the number once you have access to selfserve. That way you can be sure you all the services are working (sometimes they dont).. before you initiate the port. If you read the threads, it is one of the usual problems..

But it depends have Public Mobile charged you for your new account yet?

However do think about this forum as the hospital.. everyone here have issues to Public Mobile.. that's why they are here.

Re: Having trouble activate my sim and transfer my number

GR — Tue, 30 Jul 2019 17:27:18 GMT

@tinakwok yes pick a new number when activating and after you pop in the Sim in the phone and confirm everything works then log back in the account and click change number and port your old number

Re: Having trouble activate my sim and transfer my number

tinakwok — Tue, 30 Jul 2019 17:28:18 GMT

good to know, I will try again in another 50 mins. Thanks for your help! I'm a newbie here =P

Re: Having trouble activate my sim and transfer my number

smp99 — Tue, 30 Jul 2019 17:28:59 GMT

@tinakwok wrote:
i bought my sim card from amazon, and just recevied it today. So does that mean I get a new number during the activation first? then transfer the number afterward? thanks.

Yes - get a new temporary number. Make sure everything is working with the temp number, then transfer over (port) your current number.