topic Help with Payment and Log-in in Get Support

Help with Payment and Log-in

dbenjicoley — Wed, 05 Jan 2022 11:10:55 GMT

My phone has no service, even though it is set up for autopay and there is nothing wrong with my credit card. I've tried using your self-serve automated system to change the credit card, to see if it will help, but it was useless. The Simon bot is not helpful either. Also, I cannot log into my public account to check my account status.

Please help. Thank you.

Re: Help with Payment and Log-in

Carld123 — Mon, 26 Nov 2018 02:46:29 GMT

Cant log in?..did you forget your password?

Re: Help with Payment and Log-in

dbenjicoley — Mon, 26 Nov 2018 02:50:23 GMT

Hi,

I initially set up the account as the phone was a gift to my mom. However, both my emails are not recognized by public mobile, and therefore, I cannot reset my password. Public mobile also doesn't recognize her number, so that option does not work.

Re: Help with Payment and Log-in

NDesai — Mon, 26 Nov 2018 02:55:30 GMT

@dbenjicoley Try calling 611 from your phone and you can make a payment there. You can also purchase a voucher online from recharge.com or from slected retail stores and pay using voucher.

Re: Help with Payment and Log-in

mimmo — Mon, 26 Nov 2018 02:56:08 GMT

If the issue is a missed payment, no matter the cause, you can buy a voucher online at recharge.com and dial 611 to apply the voucher. To reset the password etc.. you will need to contact mods to reset.

Re: Help with Payment and Log-in

dbenjicoley — Mon, 26 Nov 2018 03:25:48 GMT

Thank you.

Re: Help with Payment and Log-in

dbenjicoley — Mon, 26 Nov 2018 03:34:44 GMT

I've added the voucher, the phone acknowledged payment, and yet it still has no service.

What is going on???

Re: Help with Payment and Log-in

mimmo — Mon, 26 Nov 2018 03:51:20 GMT

This thread might help. Either or both options.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518