topic Re: Activation problems in Get Support

Activation problems

aalhelali — Wed, 05 Jan 2022 11:10:48 GMT

Hi,

I have tried to activate my sim card and finished all the steps successfully till I reached the payment step. While moving from the payment step to the next I got this error "ho no erro" and the system is asking me to login and restart again. I would like to mention that the subscription cost is dedcuted from my account.

I tried to redo all steps again but end up getting invalid sim number.

Please help me solving this issue.

Re: Activation problems

GR — Tue, 30 Jul 2019 16:11:06 GMT

Try your sim in your phone and also check your credit card to see if the payment went thru. If it did but the Sim card doesn't work you'll have to send a message to the Moderator_Team to get the account set up properly

Re: Activation problems

GinYVR — Tue, 30 Jul 2019 16:12:26 GMT

@aalhelaliSince $ has already been taken out of your account, only the Moderators (contact the with this link) have access to account related information, so you will have to reach out to them.

Re: Activation problems

stonechucker — Tue, 30 Jul 2019 16:13:40 GMT

If I understand you correctly, it sounds like your SIM may be activated, and you might be able to proceed to the next step, creating your My Account at selfserve.publicmobile.ca

Can you attempt this? It will ask for your phone number, and a 6 digit number will be sent via SMS if your sim has been activated.

Re: Activation problems

aalhelali — Tue, 30 Jul 2019 16:53:20 GMT

I sent a message yesterday to Moderator_Team but no body responded.

What shall I do?

Re: Activation problems

mh1983 — Tue, 30 Jul 2019 16:58:07 GMT

@aalhelali wrote:
I sent a message yesterday to Moderator_Team but no body responded.
What shall I do?

Wait more? It can take up to 48 or even 72 hours, but they should respond.

Re: Activation problems

stonechucker — Wed, 31 Jul 2019 15:40:53 GMT

@aalhelali, can you try the steps I listed in this thread?

Re: Activation problems

zakisp — Wed, 31 Jul 2019 15:58:07 GMT

It happened to me yesterday

It says error at the last step

When i tried to do it again, it says Invalid Sim Card

I waited one hour, then i tried to do it again on different browser, and it worked just fine