topic Can’t activate in Get Support

Can’t activate

Aric — Wed, 05 Jan 2022 11:10:46 GMT

First it took forever to get through to the payment page and when we finally got there it timed out. Now we can’t sign in (doesn’t recognize username or password) and when we try to go through the entire process again now it says the Sim that was working earlier is now invalid. Losing our minds here... any help out there?

Re: Can’t activate

ShawnC13 — Tue, 30 Jul 2019 15:33:01 GMT

@Aric wrote:
First it took forever to get through to the payment page and when we finally got there it timed out. Now we can’t sign in (doesn’t recognize username or password) and when we try to go through the entire process again now it says the Sim that was working earlier is now invalid. Losing our minds here... any help out there?

You will need to wait about an hour and try again. If you weren't last time it is best to use your browser in private or incognito mode as well

Re: Can’t activate

geopublic — Tue, 30 Jul 2019 15:33:10 GMT

@Aric wrote:
First it took forever to get through to the payment page and when we finally got there it timed out. Now we can’t sign in (doesn’t recognize username or password) and when we try to go through the entire process again now it says the Sim that was working earlier is now invalid. Losing our minds here... any help out there?

@Aric Try inserting the sim card in the phone and see if it's activated.

Re: Can’t activate

Anonymous — Tue, 30 Jul 2019 15:34:41 GMT

try it different browser internet , clearing cache or incognito mode.

Microsoft Edge or Chrome incognito works well 🙂

Good Luck 🙂

Re: Can’t activate

GinYVR — Tue, 30 Jul 2019 15:54:56 GMT

@AricDid you pay by credit card? If so check your credit card account to see if there is any pending charges from Public Mobile. If that's there is a charge, you likely have a provisioning error and you will need to contact the moderators. Be patient as it might take them a while to get to you.

Re: Can’t activate

Lilzee — Tue, 30 Jul 2019 22:02:59 GMT

That happened to me as well when I tried to activate my sim card! It would tell me that my sim number is invalid.

Basically, I closed all web pages related to public mobile and waited for an hour before trying the sim card number again and it worked!

Re: Can’t activate

Niro — Wed, 31 Jul 2019 03:25:49 GMT

I've got the same problem. Timed out while making payment. Don't even know if it went through or not. The page basically told me to start anew but that's when I cant even get past the first page of the process.

Been trying this for the past 3h and still no luck. I tried incognito mode, wiping all cookie/local storage data and it just keeps saying invalid sim.

Re: Can’t activate

Anonymous — Wed, 31 Jul 2019 03:28:31 GMT

@Niro wrote:
I've got the same problem. Timed out while making payment. Don't even know if it went through or not. The page basically told me to start anew but that's when I cant even get past the first page of the process.

Been trying this for the past 3h and still no luck. I tried incognito mode, wiping all cookie/local storage data and it just keeps saying invalid sim.

In those 3 hours did you leave it alone for an hour in between tries? Is your payment method charged?

Re: Can’t activate

Niro — Wed, 31 Jul 2019 03:34:09 GMT

I just popped out the SIM card and put it back in and it recognized it. It seems to have charged my credit card and it's working, but I can't log into my account. I'm guessing this is because the signup got messed up midway through. I can make calls and the phone's working fine, but I can't log into my account.

Btw, I did not wait 3h before trying again. The first time, I waited an hour before trying again. When that failed I just tried different browsers and incognito mode and so forth.

Re: Can’t activate

Anonymous — Wed, 31 Jul 2019 03:39:25 GMT

@Niro wrote:
I just popped out the SIM card and put it back in and it recognized it. It seems to have charged my credit card and it's working, but I can't log into my account. I'm guessing this is because the signup got messed up midway through. I can make calls and the phone's working fine, but I can't log into my account.

Btw, I did not wait 3h before trying again. The first time, I waited an hour before trying again. When that failed I just tried different browsers and incognito mode and so forth.

Try clicking on the upper right orange My Account and on the right side try to create your self-serve account.

Re: Can’t activate

Niro — Wed, 31 Jul 2019 03:58:17 GMT

Thanks, that worked. It looks like it didnt apply my referral code that I entered when signing up initially. It saved most of the things like my alternative phone number, but I dont see the $10 credit it was supposed to get nor do I see anywhere I can add a referral code. Am I missing something or am I out of luck?

Re: Can’t activate

Anonymous — Wed, 31 Jul 2019 04:00:47 GMT

@Niro wrote:
Thanks, that worked. It looks like it didnt apply my referral code that I entered when signing up initially. It saved most of the things like my alternative phone number, but I dont see the $10 credit it was supposed to get nor do I see anywhere I can add a referral code. Am I missing something or am I out of luck?

Did your referral get a text saying they got a referral?

If it worked then it'll likely show up in your Available Funds tomorrow some time.

Re: Can’t activate

Niro — Wed, 31 Jul 2019 04:08:17 GMT

I'll ask him. I got the code from reddit's referral bot, so might take a while to find out.

Re: Can’t activate

GinYVR — Wed, 31 Jul 2019 04:09:53 GMT

@NiroThe moderators are the final arbitor of all things credit.. it doesn't hurt to ask, but don't be surprised if you don't get it.

Re: Can’t activate

geopublic — Wed, 31 Jul 2019 04:37:36 GMT

@Niro wrote:
I'll ask him. I got the code from reddit's referral bot, so might take a while to find out.

@Niro Your referral credit will show up in your account within 48 hours of activating your account. If it doesn't then message the moderator team and they will add it for you.

Re: Can’t activate

Anonymous — Wed, 31 Jul 2019 04:47:00 GMT

@geopublic wrote:
@Niro wrote:
I'll ask him. I got the code from reddit's referral bot, so might take a while to find out.
@Niro Your referral credit will show up in your account within 48 hours of activating your account. If it doesn't then message the moderator team and they will add it for you.

An experienced Oracle here (mimmo) says that the reward can be granted after activation but the credit would not be given.

I've yet to hear if people have experienced different outcomes.

Re: Can’t activate

geopublic — Wed, 31 Jul 2019 04:49:53 GMT

@Anonymous wrote:
@geopublic wrote:
@Niro wrote:
I'll ask him. I got the code from reddit's referral bot, so might take a while to find out.
@Niro Your referral credit will show up in your account within 48 hours of activating your account. If it doesn't then message the moderator team and they will add it for you.
An experienced Oracle here (mimmo) says that the reward can be granted after activation but the credit would not be given.
I've yet to hear if people have experienced different outcomes.

@Anonymous I'm speaking from experience so I guess you can increase that counter by one. 🙂

Re: Can’t activate

Anonymous — Wed, 31 Jul 2019 04:52:12 GMT

@geopublic wrote:
@Anonymous wrote:
@geopublic wrote:
@Niro wrote:
I'll ask him. I got the code from reddit's referral bot, so might take a while to find out.
@Niro Your referral credit will show up in your account within 48 hours of activating your account. If it doesn't then message the moderator team and they will add it for you.
An experienced Oracle here (mimmo) says that the reward can be granted after activation but the credit would not be given.
I've yet to hear if people have experienced different outcomes.
@Anonymous I'm speaking from experience so I guess you can increase that counter by one. 🙂

Oh excellent. Thanks for letting us know.

I always wondered that it didn't seem really fair to the new customer. But I deferred to the experience of an Oracle.

Thanks

Re: Can’t activate

Niro — Wed, 31 Jul 2019 05:32:11 GMT

Punishing customers for their own mistake seems pretty lame. I checked with the referrer and they got the their discount. Not sure if I'm getting the $10 credit or not. I expected better, but if this is a warning of things to come, I might as well just drop it and switch to a provider that can actually handle something as trivial as a signup form.

Re: Can’t activate

geopublic — Wed, 31 Jul 2019 05:33:36 GMT

@Niro wrote:
Punishing customers for their own mistake seems pretty lame. I checked with the referrer and they got the their discount. Not sure if I'm getting the $10 credit or not. I expected better, but if this is a warning of things to come, I might as well just drop it and switch to a provider that can actually handle something as trivial as a signup form.

@Niro Your $10 will show up within the next 48 hours.